Fairfield Inn & Suites Savannah SW/Richmond Hill - Hotel in Richmond Hill - 4620 US-17, USA

My family had a great stay. I traveled with my mom and my kids for a Family Reunion. Mr. Darren at the front desk was very nice and attentive to all our needs. He greeted us by name after each time we entered or exited the hotel during his shift. The breakfast attendant, Candace (i think that was her name) was extremely nice. She helped my family every morning with making waffles and help fix plates for my kids. She went over and beyond to make sure we had a great dining experience.

Stayed here for one night while traveling through. The cost of our room was $179 after taxes on a Saturday night. A little on the expensive side, but I will say it was very clean and comfortable. The beds were very soft and the linens were clean and soft as well. The carpet appeared clean and I didn’t notice any stains on it. We had a handicap accessible room and it was very large. We had a king bed with a pullout sofa bed. Our son slept on the pull out bed. It was ok. Not the best I’ve seen, but certainly not the worst either. No springs were poking out, so that was a plus, but it could’ve been a little nicer quality honestly. As an adult, I wouldn’t have wanted to sleep on it personally, but for a smaller child it’s probably fine. The pillows were my biggest complaint and the reason why I removed a star from my rating. I don’t know why, but hotels now days only want to give you a “pillow nugget”, and not a full sized pillow, I dont understand why they do this. Not only that, but the pillows were very flat and didn’t have enough fluff in them. Other than the pillows, this hotel was mostly great. The free breakfast was nice. It had the absolute best oatmeal bar I’ve ever seen. It had toppings such as coconut, pumpkin seeds, slivered almonds, candied walnuts, chocolate chips, cranberries, etc.. It was really impressive. It also had eggs, sausage and breakfast sandwiches and more. It was a nice spread. Also the coffee was actually decent and the women tending to the breakfast area were very friendly and constantly cleaning up after everyone. I would stay here again, but I hope they take my advice and get better pillows. Full size and no more pillow nuggets.. please!

First the positive, immaculately clean in its public areas.||Now the negative, staff issues.||We arrived in the Savannah area having driven down from DC on the way to Orlando. Found Fairfield Inn, my wife is a Bonvoy member, thought we'd stay there. Checked the price at Marriott's website and found $116, the high end of our budget but we thought we'd do it. called the hotel and the young man answering the phone gave us US Hwy 17 as the address however the GPS knows it with a different street name, we found our way there with the street number.||When I came in there was no-one around, no-one. After waiting five minutes for someone to come to the front desk I went into the hotel's laundry area and a nice lady found someone.||This was the same young man I spoke to on the phone, tall, heavyset. I've never met receptionist who was so non-hospitality-oriented, distant, uninterested. I mentioned that we are Bonvoy members. I asked for room prices he said that their cheapest was $131 plus tax. When I mentioned that I'd found a cheaper price online at their website, he said "oh the web." I asked again about price and he said that $131 was the best price they had. I said I'd check around the neighborhood, he said fine. No attempt to retain me, very cold tone.||This is a tricky strategy in an area with at least half a dozen hotels within walking distance and not what I'd expect from Marriott.

The room was very clean and spacious. The bed was comfortable, and the shower had good water pressure. Unfortunately, the elevator was not working during our stay. Our room was on the 3rd floor, and that was quite a challenge with all of our luggage. We weren't compensated at all for the inconvenience, which kind of shocked me.

I have been very pleased with my stay here in Richmond Hill, Georgia. After my car breaking down and nowhere to go, I was able to find this hotel and easy, seamless check-in. The hotel staff was very kind and provided me with toiletries that I did not have. Very thankful for this location in my time of need

Been a Marriott customer for 19 years and this definitely meets the Marriott standard. Excellent staff, rooms, and breakfast options. If I could give them 10 stars I would. Highly recommend.

I planned to stay here several weeks ago and booked it day of (3pm) for a 2 night stay. Upon arriving at 8pm there were only 3rd floor rooms and the elevator was broken. I was not called before arriving. While not physically handicapped to a wheelchair, I am handicapped by a medical condition that would restrict me from carrying luggage up 3 flights of stairs. There was no plan in place, communication on when it would be fixed, or offering to get my luggage to my room. This prevented me from being able to stay here. While the gentleman at the desk was very nice, no apology or compensation was offered from management. Seeing other reviews it seems the elevator may be an ongoing issue, be weary if you have any issues with stairs.

Upon arrival, we were notified that the elevator was out of service. No worries, we’ll take a first floor room. Big mistake. Bathroom floor dirty and sticky. Refrigerator and air conditioner made horrible rackets. Sewage smell from bathroom. We were just too tired to do anything about it. Breakfast buffet needing replenishment. Not what I expect from a Marriott property. When we notified the front desk at checkout, the clerk rolled her eyes and could not have cared less. Very disappointing.