Fairfield Inn and Suites Rochester East - Featured Reviews (382)
Super great experience at this hotel! This hotel definitely hit my high marks of being a Marriott hotel, best one I've been to in about 2 years! The rooms are expensive, but I got mine for a deal since I have a credit card that works with Marriott... So for what I paid it was definitely worth it, even at the normal rates it's a great hotel! Only small complaint I have is the chlorine in the hot tub was so bad it made the eyes burn after about 30 minutes, but I'd say that wasn't too bad... Chlorine keeps everything clean!
(Went for two nights in conjunction with the solar eclipse)||First the good: Spectacular theming for the eclipse. Treated to welcome bags for the whole family filled with eclipse glasses, cosmic brownies, Sun Chips, etc. plus info on local gathering/viewing sites. Drink display on eclipse day with Sunny D, Capri Sun, and Sunkist soda. Just really cool. ||Quality pool/hot tub, good breakfast that included non-dairy milk options. Good-sized room (2 queen). ||The bad: Scammy from a point that their usual 2-day member flexible cancellation ballooned to 7-day cancellation solely for the eclipse. Rochester ended up cloudy and I couldn’t afford to lose that amount of money to pivot elsewhere when the 7-day clear forecast changed to clouds 3 days prior. As a result, the family missed out. They still made their money but that’s just crummy to do to people. This was a stretch for our family for a once in a generation experience, we are not wealthy by any means. ||As for everyday things, the thermostat only gives the illusion of control. We set it to 66 for overnight, but the actual room temp stayed at an uncomfortable 70. I messaged the front desk and they changed it to the “VIP” setting, “allowing” me to go down to 64…but the actual room temperature still stayed at 70 the entire time.||My verdict (eclipse aside): Would be in the mix if I’m in the area again, but the room temp issue would give me pause.
Positive: Location. Negative: The cleanliness and not being able to get things done that we requested were frustrating. The hotel had a musty smell. Night smelled like marijuana. We know marijuana is legal in NY but the smell just doesn't sit right with two non-smokers.
Booked a 2 night guaranteed with Credit card. I arrived at night and was told by the night manager that they were overbooked and i should leave with remorse or sympathy to my plight i dixnt create. I drove hr to another hotel. But they remedied me of a lot of points which I appreciate and adjusted the rating
Terrible location nothing near it and staff are totally disconnected from customers. Tell them 3 times it still does not happen. Heating aircon very noises. Too many different staff at front counter. Restaurant area extremely crowded. Housekeeping is camping bring your own linens
Housekeeping was difficult to get male housekeeper on Sunday. Kept trying to enter room without knocking. Could not speak English. Never cleaned room after we left for day. Front desk requests for housekeeping never followed through. Little things front entrance trash never emptied on weekend, trash in parking lot.
Room was clean, breakfast was better than expected, room darkening blinds work great (we overslept lol), our kids loved the pool. My only complaint was the shampoo and conditioner bottles were empty but Juliette corrected that quickly. Staff was very friendly and accommodating.
Positive: It's very well maintained and operated. The rooms are clean and well appointed. Large towels and soap/shampoo containers are as always full. Should be a 3 star instead of a 2.5 star hotel. Negative: We liked everything. Will always choose Courtyard instead of other national chain hotels Negative: ""
In the area for my sons football game , I decided to grab breakfast. This place did not disappoint. The food was reasonably priced, and the customer service was on point. Coffee was hot, and I was astonished when I asked for ham it was ham like a sli
