Fairfield Inn & Suites Richmond Airport - Hotel in Sandston - 5252 Airport Square Ln, USA

as a family of 4 traveling, this hotel was perfect for our one night stay! this hotel looks newly built and in well kept shape. the rooms are your average hotel rooms, nothing extravagant but it was perfect for us and just what we needed. also, the staff was nice during both check in and check out and greeted us whenever we saw them in the hallway. the complimentary breakfast was a nice bonus with a great variety of foods. i highly recommend this hotel if you’re looking for a 1-2 night stay either for a road trip or the airport (which is right across the street).

If you need to stay near the Richmond International Airport then this is the place to stay! I have to admit, I have not stayed in a room of this hotel, BUT, I have gone to many events at this hotel! The place is Great! The staff are helpful and friendly! The lobby bathroom is clean and neat. The decor is modern and inviting. The meeting area is large and has lots of windows. The staff has a great attitude and always being helpful. Would highly recommend!

This was a phenomenal hotel. The hotel was so clean. Robinette did an amazing job, and when I had a need, she went above and beyond to give me more than I asked for. I was impressed with her quality of service. Thomas did a superb job staying on top of the repairs and upkeep of the hotel. Every time I saw him, he was improving and taking great care to keep the hotel in top condition. He did his work with such care. I have never seen this type of work in a hotel. He is a TRUE asset. June provided exceptional care at the front desk. She was so knowledgeable and courteous. She was a great and friendly face that made you feel like you would be taken care of during your stay. She even made a point to greet me by name when she saw me and asked me about my stay. I was impressed with this extra personal touch. Justin brought a high level of professionalism to the hotel atmosphere. He went above and beyond to check on guests in the lobby to ensure that they had everything that they needed. This gave the feel of the hotel regarding each one of us staying there as very important people to the staff. The bed was cozy. The breakfast was delicious and had more options than I have ever seen, especially with the parfait bar. The rooms were so clean and very pretty. I especially loved the curtain over the window with beautiful leaves. It created a view in the room that was such a special extra part of the experience.

Shockingly, dissatisfied with poor service from General Manager, Emily Boone... Called her today, after seeing that my credit card was charged for a reservation which was cancelled last week, 24 hours before check-in. I work for a government agency, and I called the hotel directly a week ago to cancel. Upon calling, the person answering said, I have it down, no worries, and thank you! Never stated anything else. Certainly not about being charged anyway for a room not stayed in. Today, Ms. Bloom stated...they have a 48-hour cancel policy. And would not discuss it or consider any circumstances. Just said NO CREDIT. I said, I have status with Marriott and am prepared to dispute it with them, and my credit card company if forced to. She said... Again, just NO. And wondered why I was getting upset. Nice. Called Marriott Bonvoy, who followed up immediately on my behalf. They said they DID get concurrence from the hotel they would credit me. Why did I need to jump through hoops? Take responsibility for your staff's lack of disclosure. Be courteous to government workers who finish serving YOUR community early and are able to go home...instead of treating them with this disrespect. When I come back to Richmond, I will seek a hotel elsewhere. Hoping this will help hotel ownership and management think exactly how you communicate with the people you serve.

There was a man in our room when we checked in,cleaning the air conditioner. The wine and beer they sold in the breakfast room was grossly over priced.15.00 for 1 corona and a glass of wine. There were dead bugs on the wall beside the bed. There were live dugs in the shower. They have breakfast in the mornings. As I took my first sip of coffee,noticed a bug floating. I told the gentleman working the breakfast room about the bug. He said,yeah,we have a bug problem but we try to keep them out of the food and coffee. Horrible!!! I went to Colonial Downs in New Kent, I will never stay here again.

In town for Homegoing Celebration. The hotel staff were friendly and showed great hospitality. The rooms were clean, the carpet not so much in the room. The a/c unit was noisy. It would be nice if the floors in the room were luxury vinyl to provide cleaner and fresher look. Located just minutes from the RIC Airport, which made it really convenient and provide a short drive to the airport.

Our flight was cancelled, and we needed to find a place for our family of 6. Michelle answered the phone when I called, she got us situated when we arrived, and made sure we had extra blankets for our kids, toothbrushes (since we didn’t have access to our bags), and just overall made us feel welcome and comfortable. It was a bummer of a situation being stuck for a night, but she was fantastic!! Thank you Michelle!

Noise coming through the wall from a data room kept me up all night. GM refused to change my room even though they have 2 available, because they would rather save the room to get full price instead of taking care of the customer. The iron was also dirty and stained my shirt. Great way to treat your gold elite members.