Fairfield Inn & Suites Norman - Hotel in Norman - 301 Norman Center Ct, USA

On a recent trip we stayed in this hotel 4 . The room was clean and comfortable. The staff was wonderful. The front desk staff even helped us get oriented. Being from a mountainous state it is hard to get your bearings in a flat state. The location was great, close to a mall, walmart and waffle house. We only needed waffle house when we overslept breakfast. Breakfast was always good. The store down by the front desk had everything we needed and although the prices are a tad inflated that is to be expected.

This is the first time that an upgrade was offered to me. I've been a member for almost 20 years! I always ask for an upgrade and I'm always told there aren't any available. The sparkling pretty woman that was working the desk was so nice and didn't hesitate to just bump me up to an upgrade. I asked her why she did that and she said you're a member, you're supposed to get an upgrade. The room was exceptionally clean. The bed was doable, a bit hard for me. I'll be back.

Not very clean. The room itself and what it offers is fine, except the bugs…Tiny bugs crawling on the ac, an earwig in my shower curtains, and a cockroach waiting for me in my bathroom my last night. I will not be staying here again.

Positive: Super clean. Nice comfortable bed. Amazing price for the room we received. Negative: "" Negative: ""

My reservation was booked and paid via Expedia. The hotel also charged my card a similar fee. I have been unable to get Fairfield staff to return my phone call to investigate what appears to be a duplicate fee. Contacted Marriott …. No help from them.

They gave me room 107. When I saw it was next to the ice machine and fitness center, I should immediately refused it. Between whatever was going on above my room, and the ice machine. It was the loudest night in hotel I have ever had.

Sadly laking for a bonvoy hotel. In need of an upgrade/refresh. Stayed when visiting OU. No service requested items, no water offered at checkin or Titanium Elite bonus. No wifi. Just sad.

Positive: Great staff; nice room and breakfast offerings. Negative: Room and shower curtain had a sour odor; No outdoor security cameras, so when our truck was broken into, little or no chance of catching or even deterring the culprit. Most reputable hotels use outdoor security cameras. Why doesn't this one? Negative: ""