Fairfield Inn & Suites Fort Walton Beach Hurlburt Area - Hotel in Fort Walton Beach - 522 Mary Esther Cut Off NW, USA

It was great to have a kitchen and free laundry. Very close to the beach, which is why we visited. Perfect for what we needed. Staff very attentive, helpful and courteous. Room was spacious and clean. Would definitely stay here again, amd would recommend to family and friends

Initial impression was fine. Our room had not been vacuumed, but no big deal. Breakfast was pitiful with the only palatable item being a bagel. After checking out, the hotel called to ask if we "accidentally took a comforter" with us. The morning we checked out, my son mentioned that the blanket on the bed was very thin. He never mentioned it prior. Come to find out, the bed never had a comforter. When I explained that on the phone call, they said ok. I arrived home to find an $80 charge on my credit card. I immediately called the hotel and was called a liar by the general manager, that there was no way housekeeping forgot to put a comforter on the bed and that it would have obvious because they are so fluffy. Instead of accepting that they made a mistake, I was called a liar and a thief. I am disputing the charge on my credit card and have filed a complaint with Marriott corporate.

I tend to stay at Fairfield Inns as they are clean and wverage/above average rooms, to include this one. Building has a feel for being newer. We are staying on 2nd floor, but unfortunately we can hear every foot step in room above us. The washer and dryers were not usable due to the credit card swipe system not accepting payment. Breakfast had warm food, but I would say below average. Powdered eggs were over cooked, oatmeal was not fresh, and 3 options for warm tea, 2 with caffeine (I don't drink caffeine). They also had had biscuits and gravy, but did not try it. I would recommend this place, but only on the 3rd floor. The front desk was very friendly and accommadating!!

I would highly recommend this hotel. Clean and convenient. The staff is friendly, understanding, and accommodating. I had to make adjustments during my stay and the staff and GM were understanding and willing to assist. I will be booking soon and would highly recommend it to anyone.

My experience at the Fairfield Marriott was excellent. The location was great, close enough to the beach but far out enough from the noise and hustle of a beachfront. Everyone was super nice and welcoming. Plus the area is beautiful!

Don’t stay here if it’s hot outside. They don’t allow the A/C to work properly until 7 pm. Room was 85 degrees at check in and room requires “motion” to keep ac on, until 7. So you’re forced to walk around in a sweat box to try and cool the room down. What a joke

Nice Marriott location with budget pricing. For us, the location worked great. The staff were helpful and our room was clean.

Worst experience ever. And I have stayed at plenty of holiday inn expresses due to my job. This trip was for leisure and the staff was rude all of the way around. The only one who was actually pleasant was the manager that checked us in. We immediately noticed that our room was not cooling down and notified the manager, he asked us to wait 10 minutes. It was still not cooling so we just decided to go ahead and go to the beach and go enjoy our vacation to give it a chance. When we got back, it was still so hot in the room. I notified the girl at the front desk, and she said it was motion sensored AC and it’s only on when there’s motion in the room. I asked her what happens when we’re sleeping, and she said it automatically comes on after 9. (Mind you, it’s 10:55) when I showed her the time, she rolled her eyes and grabbed her things and began walking to our room. We were on the first floor. She said to wait 10 minutes and if nothing is changing, she will change our room. So nothing happens, and we decide to change rooms and she tells us that there are no more double beds available and that she would have to move us to a king bed. I didn’t like this at all (we were losing a bed) but we had no choice. She said that they were out of key cards, so I had to give her the one that was on me. And when I asked her how to get back in the other one to get the rest of my things, she slammed down her hands and asked for the other key card back and then slammed the card on the card reader and slammed it back on the counter. And didn’t say a word. NOT TO MENTION, the next day, I had to check in and out because the second night was a rewards stay. The lady checking in was going to make us change rooms again and was pretty rude about it as well. I told her I was not moving. we only had 2 towels in our room they moved us too and I called the front desk to ask if they would bring us more, they argued that I would have to come get them. I asked them if they could leave them at the door and she just hung up on me. At breakfast, We had trouble with the pancake machine and the woman in charge of breakfast was rude too. HORRIBLE EXPERIENCE, and will never go back. Manager only offered points as an apology which we should have gotten refunded for our entire stay due to the unprofessionalism that was shown.