Fairfield Inn & Suites Denver Southwest/Lakewood - Hotel in Lakewood - 3605 S Wadsworth Blvd, USA

We did not have a great experience here. The check in process was fine, and the front desk woman was friendly. The room was on the first floor, so there was lots of noise day and night. We need a dark room to sleep in, and despite the curtains, it was not dark, especially if someone pulled up in there car with the lights on at night. Pillows and linens were low quality. The water pressure was terrible and we ran out of hot water twice. Breakfast was okay, we had low expectations for that. Hotel was clean and everyone was nice, but it's just a cheap hotel. The price that we paid was over $200 per night, so that doesn't feel cheap on my wallet.

Positive: Friendly staff & easy check-in. Hotel was nice and clean. Room was spacious and clean. Overall great hotel! Negative: A little out of the way of major Denver city attractions, but the drive wasn?t too bad.

This hotel is a bit out of the way, but well worth it. Huge bang for the buck! Property and rooms are very clean and well-appointed. Excellent breakfast is included (but no on-site restaurant). The staff is off-the-charts friendly.

Positive: Very nice room and bathroom. Clean. Comfortable bed. Staff was accommodating and helpful.. Negative: Disappointed in breakfast. ¿Hot food¿ was only at room temperature both days. The other offerings were okay but didn¿t stand out. Exactly the same hot food offerings in consecutive days. Room was not really at check in time. Negative: ""

I am extremely frustrated to waste time writing this review but I gave the hotel a chance to somewhat rectify things and they did not. Avoid this hotel at all costs if you are parking a car there. My car had 2 windows smashed when it was parked literally right outside their pool for a night and belongings stolen. This was at least the third time it had happened there that week but NOBODY warned me when I checked in - just said "park anywhere". They hadn't bothered to add any security or videos despite it being a big issue issue and if they hadn't done that they should at least warn guests until they do. What happened to me was avoidable since I heard one of their employees tell another employee and their response was “again??”. And then I ran into another guest who said his car was broken into a few days prior to mine and he’d been parked in the same area by the pool where apparently there is no camera - not sure why an employee wouldn’t think to tell people to avoid that area if it had happened there multiple times that week. Then to my surprise I heard a guest checking in the day after it happened to me and he was asking about parking and they told him he was good to park anywhere without any warning! So I stepped in and warned him not to park where I did. It was a pretty traumatic experience for me and I lost $$ worth of belongings along with car damage and personal info taken. Not to mention the days lost being delayed there waiting for windows to be fixed and not sleeping well. I know hotel isn't liable to cover any monetary loss but when something that awful happens it should at lead be significant amount of points as that's easy to do and simple goodwill gesture. Instead, this hotel did the BARE MINIMUM by just refunding the 15K points I'd paid for the night it happened (obviously ) and not making me pay for the extra night I HAD to stay there while I was stranded waiting for my windows to be fixed - would be absurd if they made me pay for that. SO as a gold member essentially nothing was offered to make up for what happened - just basic civility of I didn't have to pay while I waited for the next available window repair guy. Inexcusable especially considering other equally priced Marriott properties have offered me 20-50K points for much lesser things like mistaken charges, rude staff, broken AC, etc. Aside from what happened to me, I also saw the front desk let in a guy who was clearly homeless and high on drugs, then say "I think he's on the do not rent list" despite just giving him elevator access, a stray dog was also seen roaming inside the hotel and they couldn't figure out who it belonged to/how it got in, fire alarm in the middle of the day from someone smoking inside, suspicious person roaming around where my car was that they didn't bother to follow up on, no towels in the gym, none of the staff could figure out how to change the channel on the gym tv even when they called their manager and nobody had bothered to follow up and figure it out when I went back 24hrs later. I'm sure the manager will respond and say they have added security now, but it shouldn't have taken so many incidents for that to happen especially given the area they're in...makes me wonder what else they're cutting corners/costs on, and to not warn a guest about a specific parking area that had already been robbed twice that week is bad, but making no effort to do any simple goodwill gesture to somewhat apologize for what happened shows they don't care and don't want to give even gold members any incentive to feel ok about returning to a Marriott property. This one is managed by NHS Hotels, important to note if this is how they do business. 4.2 score on Marriott website can’t be trusted because you can only leave a review there if you happen to receive a guest satisfaction survey, which i found out today not everyone receives….not surprisingly, I wasn’t sent one and was told I couldn’t fill one out when I contacted Marriott.

Clean, modern, and comfortable, with friendly/professional staff. Very glad I stayed here. The location is quite a long way from Denver city center but that means you get better value. I'd happily stay here again

The hotel is nice, and the people are good. "PRESUMABY" in a good neighborhood—WRONG. My truck got broken into overnight in the hotel parking lot. Of course, the hotel bears no responsibility. The front desk person told me it's been happening enough that they are "trying" to get security. AVOID.

Positive: The facility is in great shape, nice staff. Negative: The breakfast contents is an area that can be improved. Please make sure the food items are ok before they are out there for the guests. I opened a small carton of milk and the contents were semisolid like watery cottage cheese.