Fairfield Inn & Suites Decatur - Hotel in Decatur - 103 2nd Ave SE, USA

First the person working at 9:30 pm needs a personality! No direction about parking where the elevators were or how to go about anything to get into the hotel. I had to ask! I went in parking garage unknowing how or what floor to park on to get into the hotel. I had a room on tthe 4th floor and went there on the elevator , well that was an epic waste of time while dragging my luggage! Went back in the elevator to the first floor and it let out on the street a block behind the hotel. As I’m standing on the street with luggage in hand like a homeless person, so I called the hotel. The person working again was vague with helping me understand how to get to hotel and inside. I finally made it in! I will NEVER stay here again. This location fails at training their staff to inform you on parking and the ins and outs of getting actually in your room! Why would you build a hotel a block over from the garage! Why not have parking underneath? Or a bridge way built to the hotel. This was a disaster of a check in. If you are older I would definitely recommend finding another hotel with an actual parking lot!

Stopped here on our way to Florida. Entire place was immaculate and the front desk was helpful. Not entirely sure the upcharge for the “city view” room was worth it, but we were in town on the 3rd Friday and the street festival was cool to do and our kids liked watching it out of our window once we returned to our room. The parking situation is weird. You would think that a brand new building and parking structure would be connected, but they’re not. The elevator is at the opposite end from the hotel. I would recommend unpacking your car before parking if you’re traveling with a lot of things.

Room was great. What wasn’t great was that they double booked the room and charged me twice. I prepaid through Expedia and when I showed up they charged my card the full amount. I called a few days later and the attendant told me they would leave a note for their general manager. No call back. Called again asking for the general manager and they said she was on jury duty. No callback again. Called back a 3rd time a week later and the attendant told me he didn’t see anything out of the ordinary and hung up on me after getting tired of trying. I’m not exaggerating that fact, he hung up on me without taking a name or number. I had to file a credit card dispute over $200 because these guys double booked and couldn’t get their stuff straight. Facilities are nice just wish the people working would have called back and helped me settle this instead of pretending like it didn’t happen despite having receipts and proof. Unprofessional and bad business practice

We were in a car accident on our way to Decatur, and we were unable to keep our reservation. Even though it was past the free cancellation period, the Decatur Fairfield waived the fee. They were all so polite when we called and so helpful. I cannot say enough about the staff here. If this how they treat you over the phone, I can imagine how wonderful they must be in person.

We were well pleased with this location. Very clean. Love the wider halls on the way to our room. Awesome indoor swimming pool, and exercise room. The staff was pleasant, courteous, and extremely helpful with suggestions around town. I was a bit concerned at first with parking across the street. But, was soon at ease with it. Would definitely stay here again.

Sometimes you take a chance booking a room in an unknown city but this time we struck gold. Clean, modern, new facility with everything you would expect from a Marriott property. Plenty of interesting dining and entertainment options within walking distance in a vibrant city. Locals were friendly and offered plenty of southern hospitality. Free parking. What more do you want?

Nice new hotel located in downtown Decatur. The rooms and facilities are fresh and new. The service was good other than a minor issue while checking out.

In town for work for the week. Hotel was clean and service was good. Parking in the garage next door. Plenty of food within walking distance.