Fairfield Inn & Suites Birmingham Bessemer - Hotel in Bessemer - 4980 Academy Ct, USA

Another great stay at this hotel; my husband and I visited family for memorial day weekend and we've stayed here a couple years ago. No complaints. Great stay, clean room, decent breakfast, great staff, nice friendly, attentive and professional. I was not aware that room cleaning was every other day unless requested which is not a deal breaker however; I would just be sure to mention to guest as they check in. Nice gym, it's been updated since last stay. Great and convenient location to key places in Bessemer. Highly recommend.

It took ringing the bell for 5 minutes to wake Marquis up enough to buzz the door to allow us in to check in. Then, housekeeping beats the door down with a do not disturb sign on the door at 9 am with a noon checkout. I paid too much for this room not to be able to get any rest. This staff is totally unprofessional and ridiculous. I would expect this at a motel 6. I expect better from Marriott.

The hotel was clean, and staff really tried their best... but the key card programmer went down and staff had to escort me to my room the first 2 days.the service was too much good and the very great view outside the room

The hotel was clean, and staff really tried their best... but the key card programmer went down and staff had to escort me to my room the first 2 days. Then when I did get a key, it was not programmed for the entryway or the guest gym.

Liked the room.Had nice A/C and was very, very clean. The only issue was that the thermostat had a very bright blue light that was unable to be turned off. Made the room bright.

Tonya at the front desk was a very pleasant and informative. She was very professional. I will definitely be back her customer service is top notch!

Positive: The staff is a mixture of those who understand the meaning of customer service and those who do not. Negative: It seems to still be under construction a year later. I was here last year and it makes for a smelly dirty elevator. Negative: ""

Had I known this hotel was under construction, I would’ve stayed elsewhere. Late at night, last minute accommodations. Aside from the renovations going on, imagine my surprise finding the toilet handle broken off and laying on the back of the lid. Housekeeping just left it like that? The doors slamming over and over again by service staff in the morning were a real treat as well. Not everyone works a 9-5, a little consideration is nice. -Titanium member