Fairfield Inn & Suites Belle Vernon - Hotel in Belle Vernon - 189 Finley Rd, USA

We stayed one night while traveling to a grandchild's sporting event. The hotel we are pretty sure was sold out and very busy. We checked-in with no problems. the room was comfortable and staff helped out with extra towels and items we needed to accommodate us. The room with two queen beds and a fold out sofa bed was perfect for us and the grandchildren. The room was nice and clean and the bed was comfortable. Even as busy as the hotel was the staff kept the breakfast area well stocks and ready for all the many guests.

Great hotel. Felt brand new. Staff was so nice. Bree, the hardest working overnight person I've ever seen--she literally never stops moving!--even offered to heat up water at 1:30am when I came down to the lobby for tea bags. We will definitely stay here again.

Great location next to all the surrounding stores. My family loves this hotel. The staff are so friendly and helpful this is 1 of the cleanest hotels ive ever been to would recommend my family and friends to stay at the Marriott. Their breakfast is great so many different hot and cold things to choose from

We stayed only one night passing through. When we arrived the lady at the reception was very nice and efficient, she checked us in without a wait. The strangest thing happened for the first time in half a century that I have been travelling; there was a problem with the electronic room keys so they had to bring us to our room and open the door for us. When we wanted to use the pool same way they opened up the pool door and then back up to the room we were escorted. We were fine but I felt really sorry for the lady who had to keep going up and down. The hotel was clean and well kept. The room was big enough, clean and comfortable. It had coffee maker, microwave and small fridge for us to use. Not a posh hotel but everything we needed was here. Hot breakfast especially the strawberry waffles were big hit with the kids. If we are passing by I would definitely stay here again.

This hotel has a very friendly staff, pristine rooms abd is located near plenty of restaurants and shopping. Beautiful room, especially for the price, and we slept very comfortably in a quiet environment. Free breakfast was included with our reservation.

Stayed in a suite for two nights with my family for my father in laws funeral. The stay started off great, front desk staff was very kind. Room looked clean and spacious enough. Then day two came. Tub backed up to my shins while showering (I’m a tall person). Room was never cleaned during our stay, garbages not even emptied. I’m fairly certain no one came in our room. Then that evening myself and my 4 year old son were followed to our room by a strange man. My husband went down to tell the staff and no one was around. Definitely did not feel safe for the remainder of our stay.

I have called the Belle Vernon Fairfield repeatedly for the last 2 months after my stay at the Belle Vernon Fairfield. I called the Belle Vernon Fairfield on Monday April 29th, and spoke with someone at the desk to book my rooms for that weekend (Friday night through Sunday morning). I had confirmation emails for each of the 5 rooms. Then, when I arrived, they said they didn’t have one of the rooms available because of a system issue regarding availability with online bookings. So, they would have to downgrade that room. This was an issue as this was for a team event, and we needed separate rooms for male athletes, female athletes, and families. We needed to ensure that we had enough pull out beds and space to accompany everyone that traveled with the team. In the end, we were able to make it work. I talked to the manager while we were there (On May 4th), and she said she would make sure that I was charged for the lower room rate, as we received a regular king instead of an exec. king for 2 nights. However, upon receiving my bill, I was charged the higher price, for an upgraded room that I did not receive. So the manager didn’t do what she said she would. We also had an athlete get food items from the hotel market in the front lobby. He paid with cash, and they still asked what room he was in. They charged the room even though he paid with cash. The manager reviewed the footage from the security camera and confirmed that the front desk employee stole the cash, as the front desk isn’t supposed to accept cash. The manager said I would be refunded for this as well. 2 weeks go by and I call again. Manager unavailable, she will call me back. Call a few days later, same thing. Call a few days later, and she’s busy. Call a week later, still nothing. Eventually, I talked with someone (I can’t remember her name, as I’ve called at least 10 times in the last 2 months) and told her I need to get help. I told her everything above. She said instead of doing a $4 refund for the room rate (which should have been $8 total because we stayed for 2 nights in the downgraded room), they could do a 10,000 point credit to my account, as I’ve had to call so many times trying to get help. She said she would have her coworker send me the $6 refund and the 10,000 point credit, and that I would receive both of those in 3-5 business days. Those days came and went with no refund or credit. Then I had to keep calling, and was told the manager was in a meeting, I’ll have her call you when she gets out. Or she isn’t in today, I’ll have her call when she’s back. Finally AFTER NEARLY 2 MONTHS, the manager calls me back FOR THE 2ND TIME. I tell her exactly what happened as stated above. She said she would have to look into it to see what happened, and she would call me when she had an update. After about a week, I received an $11.10 refund. Which was $6 for the food charge + $4 for the room rate, and tax. (The refund should have been at least $14, because the room rate refund should have been $8 total, not just $4). However, the manager didn’t award the points that were promised by the hotel staff. She also never called me back. She didn’t confirm what card to refund, and she refunded the wrong card. I received an email with the refund, but never received an email for the points. So, I called and spoke with someone at the Marriott Bonvoy help center. They said they would open a case to look into it (which they did in the first call) I have stated exactly what happened just about every time I have called. The Fairfield Belle Vernon manager ignored my calls for over a month. I am sending you this email (and am leaving this as a Google Review) because this is ridiculous. The manager ignored my calls for over a month, and I have been told different things by different staff. No action was taken until nearly 2 months after my stay. I don’t know if this is an issue with just this location or across Marriott, but I’m extremely disappointed with the lack of customer service or a call back for a clear issue on the hotel’s end.

Cage free boiled eggs and Morningstar veggie breakfast patties for breakfast? Wow what a nice surprise! Room was very clean and quiet. Pillow and mattress were good. Checked in late, Ashley was very helpful and hospitable. Thumbs up 👍🏼.