Extended Stay America Select Suites - Chicago - Westmont - Oak Brook - Extended stay hotel in Westmont - 855 Pasquinelli Dr, USA

No customer service at night. We wait for half hour and more to get a key. Customer service and hospitality doesn’t exist. The manager is nice which prevents lots of people from leaving bad reviews. Upper management did a great job in trashing this hotel. Been waiting for over a hour along with other guests to get into my room but no response!! They only want to collect money! My fridge has been broken for 1 year and no replacement. My previous room flooded twice(225) at 3 AM and no compensation. I work from 5AM to 10PM and barely find people at the front desk!! I hope my voice reach out to anyone above Ryan. I have more to add …

This hotel has a great price. I suggest you keep your key in a safe location that won’t be affected by other objects that would stop the key from working (I.e., don’t keep it in your pocket). Unfortunately, employees were only able to help me with key issue at night at 10 AM the next day. Come to sleep, be close to where you need to be, and get back before all the people leave. Safe travels.

The staff at this location, particularly management and the guest services staff, are wonderful- extremely friendly and helpful. I requested a different room after checking in and within 24 hours they were able to accommodate my request with no issues whatsoever. Both rooms I have stayed in at this location were very clean and my requests for extra bedding and fresh towels were fulfilled in a timely manner. I have had a great experience while staying here and would highly recommend this location to anyone!

If there was an option to rate zero stars I would. I would never recommend staying at this property or other properties associated. We booked a 2 night stay with this property 2 months in advance for our trip and the day of check in at 5pm we received a call informing us they had over sold rooms and would no longer be accommodating us. We had driven 4 hours already to be in Chicago for the day and we were 1 hour away from arriving at the hotel to check in. We had to speak to 3 different people, who nobody could give us actual information as to why we booked 2 months in advance but are hearing the day of, hours before check in, that our reservation was being canceled and we would still be charged and have to wait for a refund. I have never booked a stay with a property so disorganized and with horrible costumer service. The associates we spoke to chalked the problem up to a computer error and stated we were confirmed a room when there wasn’t space and nobody noticed. ( 2 months in advance??). I would never stay or recommend this property. We were left without a stay for 2 night after driving hours and had to scramble last minute to find some where to accommodate us or would have been sleeping in our vehicles.

This place is not free breakfast. How about when I first got here the room wasn’t all that clean. I actually had to get a different room due to them giving me a dirty room. Don’t waste your money here if you don’t have too. From the weed smoke to the guys doing crack in the hall ways. And as a young lady I feel so uncomfortable leaving my room due to males trying to sexual assault me. The district manager just treated me so poorly I been here over two month and this week will be the last week I stay here. I am homeless so I had to stay here I have not been a problem I go to work and come in. I spend over 500$ a week. Where I should feel safe. They are more about males than they are women here. It’s way too over priced they don’t come and clean your room. I asked for sheets and never got them had to buy my own sheets. They housekeeping will not service you or ask if you need service. And when you do ask for something they say ask the front desk. It’s like the projects here. When you come you may have to wait for someone to come to the front desk. One night I waited 30 minutes to get access to my room. Oh and I almost got put out for raising my voice. In a public setting. I believe its because I’m black. The district manager was quick to disrespect me as a women but he quickly turned his energy down to the male. it’s not clean the hallways are always dirty the laundry room is so dirty I wouldn’t wash my clothes there. Just go somewhere else it’s not worth it.

3rd edit update: Some deep cleaning... found the sweet condom wrapper at the bed headboard. See photo. This place is disgusting. 2nd update edit: Washing machines are $3.00 to wash and $3.00 to dry. F-ing criminal. And they don't have laundry soap in the machines for purchase. Probably for the better, they'd charge $10.00 for that. Update edit: Thanks for the bot response. You pretty much say the same thing to each negative review, but do nothing to correct the issues. Downgrading to a 1. The owners clearly haven't invested a dime in this placed since it was built. Not exaggerating here, the place is a dump. The rooms are spartan and outdated. There is not a single thing in the room. Dishes are $20 extra. No sheets for the pullout sofa. No silverware. Also, the A/C sounds like truck coming through the wall. Read the other reviews and trust them. We were one of many that review here that were told the larger room we booked was sold out, so we had to settle for the smaller room. Put this one on my "never again" list.

I have traveled all over the globe and stayed in some really bad places but this one is the worst of them all. My God is this place disgusting! Everything is dirty, grimmy, and unsanitary. I found pills on the floor and a spill and grime that has not been cleaned in years. Says no smoking but the room smelled like smoke. Broken shelves. Never again will make this mistake.

We arrived around the time range we said we would in the early AM. Nobody was around to check us in so we called the phone in the lobby as indicated. The operator said that a desk clerk would come down momentarily to help us. Twenty minutes later I called again and the same thing. I called again a third time and was told that the hotel had been overbooked despite having a confirmation on a room. We were forced to spend the night in my car. I had contacted customer service multiple times and have gotten no answer. It has been three weeks.