Extended Stay America Select Suites - Birmingham - Bessemer - Extended stay hotel in Bessemer - 5535 Academy Way, USA

Oh boy. Where do I start? We arrived at 6:30pm to check in. Upon walking through the entrance, we were hit with an overwhelming smell that was similar to a nail salon. Chemicals that burn your eyes and nose! (Later heard her tell a little girl, who was telling her the smell was in her room, that she does nails) We stood at the front counter for a couple of minutes before I finally called out "hello?" She then came out. Besides the initial first impression, she was very nice and pleasant. She informed us that she couldn't put us in our original room due to the air being broken. We appreciated that, but we specifically booked a room with 2 beds and she got us a room with a double and a couch. Whatever. We can make that work but not ideal. Heading up to our room on the 4th floor, we got in the elevator and it was so sticky like syrup was all over the floor. Get off the elevator to our room and head in. Big room but that's it. Only wall decoration, ONLY personality in the room to make it feel cozy is a13×20 framed picture of leaves. The refrigerator has rust marks, usually caused by moisture, all over the front of the room. My husband had to go back down to get linens for the couch pullout. There are absolutely no toiletries besides a bar of hand soap. We can handle a room that doesn't have much for accommodations. We can handle a room that shows normal wear and tear. We are generally easy going guests. We are only here for 1 night. But this morning when we went to go shower, there was no shower curtain or rings. My husband went down to the front desk to find that no one is available until 10 am. Check out is 11. There is a number you're advised to call, which is an invalid extension. So are we supposed to shower and get the floor wet? Daughter went to turn on the shower and the entire handle came off! So what I can deduce this to is that this room was not an intended room to be used. Yet here we are. And we don't even have staff to help us through this. All I can do is laugh it off and decide to not stay here ever again. Not a great way to run a hospitality business.

This is my first time staying in a Extended Stay America Hotel, and I must admit a lot of the rules caught me off guard. You have to pay for your room to be cleaned separately from the cost of the room. You have to ask for toilet paper. If you don't pay, you will have to wash your own linen, there are no extra pillows and the beds are uncomfortable. We were moved to another room due to a leak, and that bed was very comfortable. No swimming pool, you know it has been in the 90's here. One thing I can say is the free internet, TV, and AC units got an A+. The refrigerator and range top and microwave were all very clean. A+ The bathroom was spotless. A+ The housekeeping crew did a great job on first appearances. The rooms were fresh not musty despite dogs in the building. You just couldn't tell they were there. Air freshener all down the hallway kept it fresh even if the smokers came back up from outside. The grounds were clean except for the overflowing back garbage. Smoking was in the back of the building, which was fine. I must say this is an experience. For the cost of the room, it should have had more amenities. For one more channels to choose from, but it did feel like home. The management was excellent. Everytime I asked for something they were always willing to help. The cost to wash clothes is $3 and $3 to dry. Not to bad. Overall nice place to stay.

I truly am enjoying my stay. It is very quiet and peaceful no problems no issues. Everything is clean but the main thing is the management. The lady that runs this hotel is one of the most outstanding human beings I have ever met. She is nice and polite helpful in every way, and I truly believe she would do anything to help anybody. you don’t come across people like her very much. She is one of the best managers I have ever seen.

Literally a scam company that commits fraud. I paid for a room on PriceLine just to have the front desk of the motel tell me they didn't actually have any availability. When priceline calls the hotel, the hotel tells them it was a no show, so they will not issue a refund. Literally a scam fraud setup being done by both companies to get free money.

My stay here was a very pleasant good one. Dominique was wonderful she was very sweet and always was helpful to help me or my son with anything we needed. Large rooms plenty of space and u have vending machines when you need a snack or soda. Also it's safe because you can only enter with your key. So I would recommend this extended stay to anyone who is traveling through Bessemer

The staff was very helpful and very friendly. The rooms upon arrival wasn’t ready when we arrived so we had to wait for a while but the staff was amazing my wife and I was very impressed. The GM was cleaning rooms with her staff and that’s very rare but she was hands on with her team and we found that amazing. Everything was great during our stay at this location

I want to show my appreciation to Dominique Russell on the outstanding service. Very bright customer service. She was so sweet. Very re assuring. Helped with any questions I had. Made sure every need was met. Best customer service I’ve experienced when getting a hotel. May God bless her . Thanks Dominique

Mrs. Angelika is a great manager. Deals with all problems and still keeps a cool calm and collected attitude. I love this lady...