Extended Stay America - Los Angeles - Valencia - Extended stay hotel in Stevenson Ranch - 24940 Pico Canyon Rd, USA

The staff is incredibly kind and accommodating! The curtains are basically blackout curtains and my pups and I had a wonderful sleep after a hard day of driving. The pillows were fantastic and the room itself was very clean. It was perfect for my stop while traveling.

Cassandra is efficient, kind, and prompt. Within moments she checked me in and was extremely helpful with my questions about my reservation and check out time! 12/10 she rocks and I will come here next time I roll through town. Thank you Cassandra you’re the best. 💚 *I want to add today I saw a bumper sticker that said “I hope something good happens to you today” and that good thing was meeting Cassandra!

They overbooked our 2 double beds the night we stayed. The manager wanted us to pay $300 for extra rooms since they were overbooked. The receptionist was more helpful, and she worked with us,, and instead of paying for extra rooms, they split into 3 with no extra fees. One of the room's bathtubs was cracked and dirty, so they showered in another room they gave us. Pretty sure the rooms were not mopped.

Comfy bed - room was cool- enough towels there- tv had a decent amount of Chanel’s- very friendly staff- I was traveling alone and I felt safe here. I ordered door dash and they were able to find the hotel and room easily- so ordering food won’t be a problem. But they have a fridge and mini kitchen if you want to cook your own food. Also animal friendly

Upon entering Extended Stay America I first noticed a clean well kept reception and lounge area. I was greeted with professionalism, the customer service was top-notch. All my questions was answered without hesitation. I was shown to my room. Upon entering my room it smelled fresh, everything was very organized. It was very quiet and relaxing. I definitely recommend staying at the Extended Stay America in Valencia. I felt safe and at home. Thanks for a wonderful experience.

I travel across North America all the time and this is the worst hotel I’ve ever stayed at for the price I pay. The room was very old and didn’t look clean. Didn’t even have shampoo, or hair dryer unless I make a request at front desk. No trash bin in the bedroom, just one in the bathroom. If you want to thrown trash, you would have to walk all the way to the toilet. And breakfast. What breakfast? If you only have coffee and packaged muffins, please don’t advertise it as breakfast. It’s considered complementary snack in all other hotels. This is just false advertisement.

I had a pleasant stay from Sunday till Tuesday, checking at 3,Check out at 11:00. I'm very partial to hotels with accommodations to cook and provide inexpensive rates per the amenities. Including the fact that their dog friendly makes it always a go-to spot for me and my dog! Cassandra at the front desk was a great help and expertly reviewed procedure and simple policies with me. I look forward to staying here again. Even if you hear dogs barking, The walls are thin enough to hardly hear a drawer close.

Roaches in the bathroom crawling in and out of the cracks in the wall, plaster around the tub has openings and places roaches can hide. You don't get new towels even if the maid is at your door. Rosie told me “NO” she didn't have towels as I was staring at a cart full. I called management to complain, he told me per policy they can't give towels out until you turn in your old ones. He told me we were informed of this policy when we checked in which is FALSE we were never told that. I got upset and hung up. Andrew the GM was very rude called to bother my husband at work (because I wasn't a "registered guest" when that wasn't my fault the clerk never asked for my ID only my husbands because he was paying;) Andrew threatened the cops "will come and remove me" claiming false allegations of me "slamming doors and yelling at staff making them feel unsafe" definitely a LIE. I think Andrew has MAJOR issues with power and control. I went out to apologize for my tone, that I definitely had out of frustration because I was asking for towels naked, thinking it would be a quick exchange and not an argument. Threatening the cops when you paid OVER $500 dollars to be here for 4 nights is pretty ridiculous. Especially when I did no such behaviors that they are claiming. Daniel at the front counter was also rude and had piercings all in his face. Very unprofessional. Daniel was Sitting there texting slouched over in a chair. I cannot wait to check out. We are here on a business trip. Not for fun. The staff is not accommodating at all. I didn't get the other guys name that initially made the complaint but I think he was handicapped and perhaps took my tone the wrong way. He seemed slow. I just got his name. It's Paul. Only nice employee here is a maid named 'Sarah' greeted me with a smile when I asked if she had seen Paul. It will be interesting to see if he tries to remove me for this comment, very unstable GM. Outlets to charge your phone don't work. Toilet looks like it's never been cleaned before, bathroom smells like mold and the shower drips. Ac doesn't get cold. Only one window opens the second is jammed. Bed is very uncomfortable and the sheets are scratchy against your skin. Bring your own sheets. Pillows and towels have other people's hair on them. Towels have curly black pubic hair on them. No vent in the bathroom to help the mold smell ventilate. It's a barely up to par hotel Camouflaged to seem luxurious. There is construction in the lobby. The elevator barely works use the stairs. The other guests are friendly here. Traveling nurses and working men, my husband and I are also here for work. Decently quiet besides dogs barking and the maids slamming the vacuums into your door. I would never stay here again. The staff is unacceptable, especially the GM Andrew. There is a nice area to walk your dog but no plastic bags to clean up after your dog. That slot is empty. It seems they cut corners here on cleanliness and replenishing things. I would never stay here again. There is no pool. very unprofessional. Andrew called my husband at work 3 times. I went down and gave him my ID. Andrew has never been in charge before you can tell; with his out of line power trip. Perhaps he was upset I hung up on him, and his feelings were hurt? No excuse. He clearly doe NOT know how to deescalate frustrating situations instead he escalated it by threatening the cops with no solution provided for an upset guest, that wasn't informed on the "towel policy". He is unfortunately the GM and isn't here for guests needs. I wouldn't stay here again if I was paid to. The staff is very unfriendly and unhelpful. I went down there to "register" since the guy at the front desk apparently didn't do his job correctly when we FIRST checked in, that shouldn't be the guests problem that your employee failed at his duties to register both people in the party renting the room. So ridiculous. I cannot wait to check out. There internet also sucks and kicked me off line as I tried to leave this review making me start completely over. Dirty sheets, dirty everything.