Extended Stay America - Kansas City - Lenexa - 87th St. - Extended stay hotel in Lenexa - 8015 Lenexa Dr, USA

We were pleasantly surprised with the size and cleanliness of the room. The front desk person, Jasmine, was extremely helpful and friendly, and made the check-in experience easy. The exterior is not great, but don’t let that deter you, like I said, our room was clean and large.

Positive: The only thing I liked about this hotel was the young lady at the front desk, who was very helpful, kind, and professional Negative: The room was filthy. They have a chair in there that no one deserves to sit in. It needs to be taken to the dump. It was filthy filthy filthy dirty. The floors don?t look like they?ve been wet, mopped cleaned in weeks. Very, very filthy.

I didn't read the Google reviews before I booked the room. That being said, our stay was fair to good. The front desk person was very nice and friendly. The room was clean and we didn't see any bugs. The only negative was the smell of smoke that hits you when you first open the door. All in all, it wasn't bad.

I wish more than anything that I'd read reviews before booking. This place doesn't deserve the 1 star given. This place needs to be condemned and shut down. Upon checking in, my husband asked the girl at the desk if it always smells like weed inside there (he's a LEO) she shrugged and didn't really say anything but her smirk said a lot. 1st red flag. Walking up to our room, there were several people sitting outside of their rooms or walking around the property. Many were disheveled looking or had sores all over them, and one lady was talking to herself. The room itself... I don't even know where to start. It smelled so bad, like stale cigarettes and unwashed bodies. There was mold inside the ottoman and the bathroom. The drawers on the bedside table don't stay closed and slide open all the way because the sticky floor is slanted. If it wasn't a last option for us I would have went down for a refund and left. I plan on calling, at least, the health department on Monday about the mold and disgusting conditions of this place. The pictures on the website are NOT what this place looks like.

Rooms are not very clean and when asked to get maids to just come tidy up they missed tons. Great customer service no matter the issue they quickly try to resolve things! Location is horrible if you are a light sleeper since the highway is so loud and never stops. Parking lot is always packed after 730pm and doesn't feel safe as a woman. Rooms have very little privacy as we listened to two couples have relations many times and another couple fight for 8 hours straight. Internet always had issues and low signal strength. If on a budget then it is worth it but for a professional type business (not manual labor) or family I would not recommend!

Positive: It's in a decent location. Negative: My room was not clean. There was hair in the shower from the previous guests. Negative: ""

It's ok if you're looking for the cheapest option. We had to get 3 different rooms before the desk clerk found us one that was clean. She said the housekeeper marked them all clean but they clearly were never touched. Older location that could use an update but they probably aren't making enough to afford that.

UPDATE: MANAGER CALLED AND APOLOGIZED AND REFUNDED US A NIGHT. Location was good for us. Close to plenty. The front desk lady was great!! The room was spacious, bed was comfy. They need a deep clean, but not bad. Price was good for our stay. Booked off Walmart+travel. Cash back is a plus. We traveled with 2 young children. Just a family getaway to Union Stations and other attractions in KC!! Location doesn't even matter at this point. Room was clean at first glance. The floor was so nasty it turned the bottom of our feet black. Like other reviews the walls and doors were so nasty. I went straight to Wal-Mart and got cleaning supplies. That's when I thought ok it will be fine. Wrong. While my spouse went to the gas station, the kids were playing with their new toy I had picked up from the store. So of course they are excited and yes the toy was annoying, but this man had the nerve to pound on the wall. I told my spouse about it and he said it was probably from upstairs.so the night when on. The paper thin walls had us hearing pounding all night from the people above us. Now here is where it got worse. Around 12:30am my spouse and son who is 4 were sitting at the table playing UNO when the guy next door again pounds so hard on our wall, it freaked us all out. Me and my 3yr old where on the bed and it was so loud it woke us up. My spouse then hit the wall back and the man started yelling. So my spouse opened our door and he opened his door lol once he saw my spouse cussed at him and slammed his door. I went to the office and complained. Was told it was quite time and my kids can't make noise after 10pm. I explained the situation and was given the number to the police on call. We heard no more the rest of the night but it had us on edge. Due to the door having such a gap. We placed furniture infront of it. I never felt so unwelcomed at a hotel. After our day out the next day which is today. We return to the hotel and stop up front to grab some utensils. I spoke with the manager. He stated the same thing as the lady the night before that there is to be NO NOISE AT ALL AFTER 10PM and he also stated like she did that it was clearly on their website. I explained that my 2 young children have AUTISM and that my daughter is non verbal but has loud vocal stems and that I can't make her be quite. He told me he would speak with the man and call me which never happened. He also told me if I had problems that he would refund me a night out of my 2 nights for having to leave due to my children not able to comply with their noise ordinance. So here we are driving back home. I just want to cry as a mom of special needs children, we travel a lot and I always let the staff know when I check in the situation with my children. Because they stem in the evening which is a lot of jumping. But I have never had an issue anywhere until now.