Express Inn - Motel in West Springfield - 1557 Riverdale St, USA

Great location but lacking in customer service skills.

This place is horrible the rooms stink no hot water our room was changed three time because there isn't a shower that works right but the worse is the drug addicts walking around all hrsof the night knocking on the doors looking for people while the owner watches all the drug activitie going on drugs being sold right from his rooms horrible place horrible people stay far away from this dump!!!!!!!! Doesn't deserve this star but you can't post without it

I've been living here for the past 2 weeks. My experience here has been great. The family that owns the place makes sure you have what you need in your room. They are very friendly and family oriented. They have a mini fridge and microwave in every room. It's perfect for an overnight...or like me..its a fine place to get your life in order... no matter how long that may take.

This place is trash, the man who ran the desk is a piece of work, not nice at all.. sounds like they have two way radios in the wall.. absolutely filthy I would stay away from this place at all cost..

This place is gross. Hasn't been updated in years. The walls have browned from smoke, it smelled like cigars, and there were burn holes in the comforter. They said it was $110 but charged me $120 because of tax. I should have gotten money back because sales tax is only 6% in MA. Wouldn't ever stay here again. My hair and clothes reek like cigars. The bathroom I wouldn't take a shower in either. Needs remodeling or to lower their price.

September 2019 When my AirB&B and two 2-3 star facilities had terrible bug problems, I chose this place as a last resort. I was amazingly surprised at how clean the inside was, no bugs, functional appliances, and great staff. Goes to show that you can’t judge a book by its cover!! Minor issue was the tub in the renovated bathroom drained really slow.

The staff was pleasant and polite. However, the rooms are overpriced and the wi-fi is subpar.

I stayed here for a week + and got to know the staff and had an eventful time!!! The rooms weren't GREAT; but have cable, working heat and ac, closet, microwave, fridge & seperate bathroom area. Rooms are $75 but the price could be more inexpensive; very discreet for escorts, however there's a bar in the parking lot so a lot of traffic throughout the night.