Embassy Suites by Hilton Milpitas Silicon Valley - Hotel in Milpitas - 901 E Calaveras Blvd, USA

Place smells like it is the dump. Front counter would not check me in in an efficient manner. Didn't even ask what floor I want. My rooms door didn't close all the way (had a big gap) and I heard the party downstairs all night. The main light in my room didn't work. There were no "do not disturb signs" in my room. I had to ask. Food on the wall over the table. Contacts on the bathroom floor. Did they even clean? At least the mattress was comfortable. Ambiance and atmosphere count for nothing when even the basic amenities have problems. 0/10. Would not stay here again

So let's start with the positive, the workers are amazing. Very loving and caring. They gain one star for that. Now to the hotel. It is run down. It takes four pillows in order to equal one pillow. When I asked the front desk lady why the pillows are like this, she said it was hotel industry standard. You be the guest. The hotel needs a lot of maintenance and touch up. I posted a picture below. I don't know if it's blood stains or corrosion it looks horrible. The swimming pool is decent and quite enjoyable so another star for that. I hope the management can fix these issues because I will never stay here again. I stayed at thousands of hotels and if your pillows are not even right then just imagine the rest of the amenities.Good luck

Here for a lacrosse tournament at The Plex. We love Embassy Suites, and overall this is probably one of the nicer ones on looks and general comfort. The pool is nice, I would rate it a 3, nothing special but beyond functional. No hot tub was a bummer. Desk staff was highly responsive to guest needs. We were able to score early check-in, they brought us a fan (and a replacement when the first had issues). Only critique is my wife needs to do injections and the front desk has zero idea what a sharps container is. Managers reception was one of the more disappointed areas. See my broader issues with the food and beverage service below. The drinks were sub par compared to other properties and the snacks down right sad. The hours were also greatly reduced compared to any other Embassy Suites. They are basically checking a box and that's it. It's typically a highlight of why we chose this brand, and we didn't even bother our last evening there.

Always a good experience especially at this location. The staff are attentive and friendly the breakfast in the morning is excellent the free candy in the room everyday was a surprising plus. Indoor pool is great. All in all a great place for a quick weekend getaway

This Hotel has been renovated and modernized. I liked it even more beforehand. It had a jungle type setting with a stream running through it that had Koi fish in it. Our stay was very pleasant, the staff was very attentive and courteous. Breakfast was great.

We arrived late after driving 4 hours, first room smelled horrible (cigarettes) and the A/C didn't work. Then the second room slowly became another bad experience. Look at the pics I attached. I ask where is your standard? Stains on the carpet, mold in the bathroom, and just an overall look that Embassy Suites does not care about how their rooms are maintained. The breakfast was not great either, just poor overall service and food quality 😕 I wish that this company would raise their standards and SHOW this!!!!

At the start of our visit we were greeted by two wonderful members of the team, who made us feel very welcome. The check in was seamless (even though we were told prior to arrival our room request was denied via the app) and the Hilton honors snack bags were also amazing. However, that's where the wonderful experience ended for us. Upon entering the room I quickly noticed it was very cold in the room, so I adjusted the thermostat thinking that would fix the problem. An hour later, we returned to the room to find the room just as cold as it was when we first entered the room after check-in. While plugging in my electronics on the side of the bed, I noticed several blood stains (pictures available upon request) on the side of the sheets. I alerted the front desk of the issues and requested assistance from housekeeping. Shortly after calling the front desk, the same woman who checked us in earlier came to the room to change our sheets. She informed us that housekeeping was only in house until 11pm. We were very gracious to have her available to help us with our issues. While changing the sheets, she commented on how cold it was in our room. At that point I told her that I had adjusted the temperature several times without any change in the temperature. She then called over the radio for someone to bring a space heater. We used the space heater in the living room, because our daughter was sleeping on the pullout couch in there. Another instance, that made our experience was the quality of the towels provided in our room. My wife's towel had massive holes in it that were not visible until wrapped around her body. In addition, the towels didn't smell fresh and clean. With regards to the linen used on the pullout couch, the top green blanket had a hole in it too. After retiring to the bedroom, my wife then noted small smudges (looked like blood) on our now changed sheets. I immediately wanted to check out of this room. However, we had an early start the next morning, which made me feel like we just needed to get through the night. However, both my wife and I realized the next morning we were exhausted from not sleeping very well. It was so extremely cold in our room it took both of us what felt like an eternity to fall asleep. As a whole the stay was so unpleasant we discussed as a family not wanting to stay at another Embassy Suites.

It is a big hotel, with a lot of rooms. They serve breakfast with the standard American menu of cereal, toast, pancakes, waffles, scrambled eggs, bacon etc. The staff is decent and courteous. Rooms are very noisy and kids run around in the lobby of the floor, playing and making noise. No sound proofing so you can hear ppl talking loudly from your rooms. Staff would not stop kids from making noise in the room corridor. You could hear ppl taking and dishes clinging in the lobby when the breakfast starts, from your room . Somebody pulled a fire alarm at 5 am on a Sunday morning triggering emergency and everyone had to evaluate the hotel. The fire truck had to come in to turn off the alarm. Very disappointing stay, loud and noisy rooms. Guests are loud and noisy at night and the hotel does nothing to keep it quiet.