Ellis Mercantile Boutique, 16450 State Hwy 31 W, Tyler, TX 75709, United States
Geo Location
Lat long (32.3203887,-95.4428139)
Ellis Mercantile Boutique - Featured Reviews (184)
EDIT AGAIN: I'd be mad and hitting the counter too if someone were as demanding and rude to me as your staff man at the front counter! You continue to back this man when he is clearly a problem and you have zero customer service skills. The things he said to her would drive any sane person mad so do not even try to blame the customer here. Get a grip. and New management! Edit: Ellis Mercantile Owner- do not comment on this and say your intention was not to be rude and “policy is policy”, because your intention was most definitely RUDE, and apparently we’re not the only customers to notice. Your family owned business has gone downhill due to the man at the counter. All the bad reviews are about HIM, when will you do something about it?? How many customers will you lose until you take care of the mama attitude??? Don’t buy your friends or family members gifts here. You can’t return or exchange them if they don’t fit or they already have what you bought! The man working the counter is apparently over the holidays and treats their long time customers like trash when they need to exchange items that don’t work for who you bought them for! You’ll be stuck with a gift you can’t even give. DO NOT recommend this place for gifts. The man told my mother she needs to learn to read because in the “fine print” on the signs it says no returns. Then he continued to demean her and talk to her like an idiot. She literally just wanted to exchange for a different color because she already had that one. But instead of handling the situation with the grace, the man chose the worst possible way to talk to customers and lost life long customers over a $30 exchange. My family has drove over an hour to get there for years and spent thousands of dollars, not anymore!
Just received my Two pair of Corkys Carlies! Love them! So comfy! They are Fantastic!! The shoes came in perfect shape and So quickly!! Glad to be able to Shop Local!
I found the cutest Halloween shirt And they have every color of sparkly shoes So cute And they have sparkly boots
I absolutely love this place!! The options are great, and the staff are so kind!!
I purchased 2 shirts from website 63.84 total. I chose local pick up instead of mailing. We drove 1:45 minutes for pick. When I went in I was told the order had not been filled due to the internet being down. So I asked if they had the merchandise in the store the guy said yes . So I asked if I could get my order and try it on . He said “he didn’t know if he could put his hands on the exact items in my order “. So I said “ am I going to be able to take the order then?” He said no his hands were tied he couldn’t do anything without the internet and I would no be able to take my order with me??? I said well since I drove 1:45 for pick up will you be shipping for free? I was told that they would send me an invoice For shipping! I guess they didn’t care about returning customer’s! Unacceptable!!
Cutest stuff around!! Love my rain boots!! And they have sooooo much more !
Great selection of trendy clothes and accessories. Shopping in store is great and shopping new arrivals on the app is even better. It’s always decorated cute. I’m so glad to shop local at EMB! Prices are very reasonable and they have sales often.
Horrible customer service. The guy that works there is always rude and snobby, but we’ve ignored that in the past to support this cute, local boutique. I received quite a few shirts for my birthday from here and went to exchange two graphic tees for smaller sizes as well as do some shopping (had my eye on a gorgeous cowhide purse). I drove from Whitehouse and called ahead but the line was busy. They wouldn’t let me exchange because they were purchased ahead of my birthday and it had been a few days longer than 14. They just lost out on a lot more money from us because they wouldn’t exchange $9 tee shirts for a smaller size. What a wasted trip and stupid business ethic.
Frequently asked questions About Ellis Mercantile Boutique
Where is Ellis Mercantile Boutique Located ?
Ellis Mercantile Boutique Located in Tyler of 16450 State Hwy 31 W. The complete address is Ellis Mercantile Boutique, 16450 State Hwy 31 W, Tyler, TX 75709, United States.
Can I get the contact No of 'Ellis Mercantile Boutique' ?
Yes you can contact over this +1 903-952-8728 no.
Is there any website for 'Ellis Mercantile Boutique' ?
Very family friendly gym. All ages and abilities there. The atmosphere is welcoming and friendly. My wife and work with a personal trainer Sam Brown who has really helped us see a difference in a couple of months.