El Loro Mexican Restaurant - Mexican restaurant in Sauk Rapids - 415 N Benton Dr, USA

Will not be returning. Slow service and only one person actually waiting on tables while 2 other people sat in back. Even when it was busy. I called ahead to make sure they would accept a coupon i planned to use and they said yes, once I got there they told me no. The lady who came over to tell me no was rude and basically said "sucks to suck" in more words because "the manager isn't here to approve this". My sons burrito was cold and they wouldn't replace it. And they charged me 35c for a Togo box.

First time here (and probably the last). Said my burritos were ging to have rice with them. No rice. Very greasy and not real appealing. My wife tried the Fiesta Sampler. Most parts of it were very greasy. Not very appetizing!. Waitress was abrupt and not around, not because it was busy. We were one of three tables. I gave the smallest tip I have ever given (5%). I have liked El Loro franchises before but I won't go back here.

Had a great time and great food here while listening to The Sweet Papa Dave Band. The service was excellent and our drinks and food were all served fast and fresh!

TexMex chain offering a large menu of authentic Mexican dishes. We have been to this location before and for the most part have enjoyed the food. What I do find interesting is that they have been here for over 2 years and have changed little. Still have previous tenant’s logo, signs on bathroom doors, brewing tanks and fixtures, tables and chairs and even the restaurant and brewery sign on the front of the building. Swap out some booths, change the name and crank up the mariachi music seems to be good enough for them. Server was very friendly but limited English, which led to some minor mistakes and plenty of pointing and gesturing. Steak and chicken fajitas came piping hot, but lacking flavor, with a reasonable size portion of chicken and beef strips, peppers and onions. A side of fried beans, Mexican rice, lettuce, tomatoes, guacamole, sour cream and three small flour tortillas rounded out the meal. We also ordered a side of Queso, which came very thin and runny, tasting like peppered milk. Proportions are good, atmosphere lively and friendly and overall quality food for a chain.

I LOVED IT AT EL LORO!@ I ATE SHRIMP NACHOS, DELICIOUS 😋 PLUS A MARGARITA, WHICH WAS AN EXCELLENT DRINK. VERY CLEAN RESTAURANT. FAST SERVICE WITH MY FOOD, AND ESPECIALLY A FRIENDLY, AND POLITE. AND QUICK SERVICE.I HOPE ELBA IS THERE WHEN I GO BACK TO EAT AGAIN, SHE IS A GREAT WAITRESS 👍

It was a busy Saturday night due to staff service was a bit slow. Glad we weren't in a hurry. Food was good, portions generous.

I came here for Cinco de Mayo, and the server Elba, was good and kind. The food was good, I liked the cheese dip. The margaritas were good. Everything came out fast. We were very happy with our lunch.

My mom and I decided to try the Sauk Rapids El Loro. We usually love El Loro. We have been to almost every location around. This was a terrible experience. We sat down and ordered waters and asked our waitress if we could each have our own basket of chips and salsa because we would go through one pretty quick and wanted to save her time from bringing another to our table. We ordered fajitas and queso to share. We had just come from a funeral, so we weren't the hungriest. She asked if we still wanted the salad, rice, and beans that usually comes with the meal. Confused, we said yes. The food comes out and she brings us each a 'fajita side salad'. We didn't say anything because we assumed that is what happens when we share fajitas. The fajitas had almost no flavor. After eating, she brings us our check. We had gotten charged for "extra chips", "extra salsa", and "extra fajita side salad". I go up the waitress and ask why I was charged for something that is free. I told her there was most likely confusion around the "side fajita salad" but why a charge for the chips and salsa? She said we were charged extra because we had two baskets at the same time. If we would have had one and then asked for a refill, it would have been free. I told her I have never been charged for chips and salsa at any El Loro and she said it is a new policy from a year ago to charge for refills on chips and salsa because people come in and only eat chips and salsa. We clearly ordered food though and I have been to multiple El Loros many times in the past year and NEVER had a problem like this. We always order food. I asked if there was any signage in the building or on the menu stating that there is a charge for extra and she said no. I asked to speak to a manager. She just stared at me and didn't respond or do anything. I asked again, same thing. I asked for a refund on the chips and salsa explaining that if every table is allowed two baskets free then ours should be free. She said no, we are getting charged because we got them both at the same time. I sat there and tried to talk to her for a while and tried to explain the logic behind that and nothing happened. I paid my bill and left. I am never coming back to this location. I am telling everyone I know not to come to this location.