Economy 7 Inn- Newport News - Motel in Newport News - 13700 Warwick Blvd, USA

United States sailor here coming off the ship looking for a cheap hotel just trying to get some sleep. The rooms being not the best is expected but customer service is god-awful. The lady has no customer service at all no good evening or nothing. Throws my driver's license and credit card at me. The whole time it was like I was bothering her and I’m some criminal. After all that she tells me the WiFi password but her English isn’t the greatest. After I settled in I couldn’t log in. So I went back to the front office to ask for the password again. The utter disgust I got for her as a paying customer is ridiculous. Do not stay at this place!!!

The front desk worker was very helpful and friendly. It wasn't crowded and it was relatively quiet. The room smelled good. I found a packet of ketchup and hot sauce on top of the headboard. More attention could of been paid to wipe down the surfaces properly. The microwave was dirty. There was still toothpaste on the mirror in the bathroom from the previous guest.The room door was filthy. The shower curtain was dirty.The tub didn't drain properly , so showers where uncomfortable with water filling up in the tub. Couple things where rusted around the bathroom. Sheets had burn holes in them despite me not having a smoking room. Overall if you just need a place to sleep it's ok. It's close to a bunch of shops and restaurants, but I wouldn't stay here again.

Overall, if you’re looking for a cheap hotel, it was a decent spot. Room was relatively clean, some minor issues with the room; but overall it was good for the price. Ensure you ask for your deposit back, the hotel clerk was ready to let me go after checkout before I reminded him I needed the deposit back.

These people are horrible! The lady at the desk mostly was very rude. My fiance stayed there for two weeks and was faithful paying on time for the most part. However there were rumors being spread about him doing things illegal there which simply weren't true. The rooms on top of it weren't that great. The water in the bath tub stopped up.The locks were broken on door and on top of it they have a really bad pest issue. Please do not book rooms at this place . This is not the way you conduct business and a way to attract customers.

This place was by far the worst place I’ve ever been! They gave me a room that I couldn’t breathe in because it smelled so bad. The lady at the front had a terrible attitude about me switching. The second room they gave my had a liter, trash, and hair in the bed and dirt marks on the pillows I had the lady in front come down to see for herself in which she proceeds to scream at one of the maintenance lady’s. When I asked for a refund I was verbally attacked and threatened by a man that also works in the office possibly her son. These people and this place are disgusting I had to get the police involved just to get a refund only to find out afterwards that they charged my card again instead of refunding me my money. They should not be a business!

Some observations: 1.) Clean rooms 2.) Peaceful environment 3.) Comfortable beds 4.) Reasonable prices

This place is horrible!! The lady at the front desk has absolutely no people skills at all and completely racially profiled me and my fiance We checked in at 6am paying $95 bucks an she made us leave at 11am that's not even a full stay when I called the front desk trying to ask why we had to check out after we already paid that morning she started yelling and screaming to get out the housekeeper was very kind and understanding an gave us time to gather our belongings she as well felt that was wrong to be put out after paying $95 Oh yea and the carpets are filthy an the non smoking rooms smell of smoke DON'T EVER STAY HERE they charge Marriott prices when the place looks like something from the 80's

In my opinion its not worth the savings. Rooms smelt like cigarettes and just felt really dirty. The first room I got was leaking heavily from the ceiling onto the floor. Oh and I never received my “security deposit” refund. “3-4 business days” more like it’s been 2 weeks and I still haven’t gotten anything. I don’t plan on staying here again.