EagleView - Software company in Bellevue - 10800 NE 8th St #300, USA

I tried them out for the first time with a complicated roof. I hand measured the lengths and pitches ahead of time to see if it was correct and suitable for my needs. When I received the report, 85% of pitches and several lengths were incorrect. Based on the satisfaction guarantee, I wrote and asked for a partial refund, which seemed fair based on their guarantee. Two weeks later I received back an email asking for a detailed explanation of what was incorrect. A week later, I responded with each answer and scans of my notes on their report. I received no response for over a MONTH and so I wrote and asked for an update. Now almost two weeks after that email, I receive notice that my claim is outside the return period and ineligible for a refund. I’ve been patient and reasonable with expectation and a slowed response time. Unfortunately, it doesn’t matter how great of a product you make if your customer service is terrible and can’t even keep track of cases. I would never use this service again no recommend it. UPDATE: So they finally respond again with a credit to use within 30 days for a free report. No refund still even though their delays pushed it out of the time frame. They then closed my case immediately. I opened a new case to say this was unacceptable and after another 2 weeks never hear back.

Fantastic! I always get my EV's within an hour or two of order, and they are complete, thorough, and helpful. I recently had one with tree blockage that I called Customer Service to resolve, and received super helpful and fast service...had a newer, better one in my inbox within minutes, with all the missing information, including the info triggering my call. Highly Recommended, Professional, Courteous Company with Valuable Services.

They are accurate 90% of the time. I have to admit i double check them on every roof for liability reasons. I use them on the steep ones that are hard to access without rope and harness. out of about 15 a month they are off on 1 or 2. That good considering they are measuring from way high up.

I have a degree in Engineering from LSU and although I am not a practicing Engineer I was the Regional Sales Mgr. for Gen Motors after 13 1/2 years of service I then made a decision to purchase a Building Supply. Co. I formed my own Roofing Company in 1978 and have been very fortunate over the years. I am 78 years old and still enjoy what I do every single day. Unfortunate, due to an accident, I had major surgery in 2005 and had to replace my natural shoulder with a titanium one. I say all this to say I could not accept and produce the many job offers I have if it were not for Eagle View proving me with the details I need. I am also hired as an EXPERT WITNESS in Court Room Issues which requires me to stake my reputation on details involving roofs. Trust me I am completely satisfied and confident with the data and details Eagle View provides me. I highly Recommend Eagle View Technologies for your advanced roofing details and needs, Bill Hulsey 2...12...2014 your roofing needs

Very good and accurate estimating company. I use them quite a bit and they accommodate east coast time while located on the west coast Pricing is too variable for me to consistently use their service

Game changers and great people. This company has amazing work place great culture and love the innovation at heart of everyone.

Tim at Eagleview is amazing!!! So helpful... you guy's are great!!!

GREAT customer service!!!!