Dutch Bros Coffee - Coffee shop in Surprise - 16986 W Waddell Rd, USA

They are so friendly and provide a great experience!! I love Dutch bros everywhere they are phenomenal and there drinks are delicious.

Had a terrible experience with a dutch bros employee last night. Dutch bros was having a $4 medium rebel deal so I decided to go. The drive-thru line was very long so we walked up to the window where we then waited for about half an hour for someone to even acknowledge the line forming at the window. Once they did we ordered as usual expecting to be charged $4 plus tax since we got a medium rebel. Instead, I was charged almost double as well as my sister. Initially I had thought it was simply an accident so once our order was done about 20 minutes later I asked about it. My sister’s drink was also completely wrong and they made no effort to fix it. When I asked the employee confirmed that she did not give her the discount. Yet, she did not apologize. Based on her reaction and customer service I fully believe she did it on purpose. Now if this wasn’t frustrating enough she did not apologize once or correct her mistake. The only ‘solution’ she gave me was 10-15 bonus points on my app. (She did not give this to my sister who deserved even more compensation than I did since she didn’t even get the drink she paid double the price for!!) This is one of those moments where I wished employees here wore name tags!!

BLOWN AWAY IT WAS MY BDAY AND I WAS ABSOLUTELY BLOWN OUT OF THE WATER WITH THIS DRINK AND WHAT THEY DID FOR ME AND HOW SPECIAL THEY MADE ME FEEL ON MY DAY IT WAS MY FIRST TIME AT THIS LOCATION AND DAMN DUTCH BROA YOU DID IT VERY VERY NICE FOR ME THANK YOU SO MUCH WAS NOT EXPECTING SUCH A BEAUTIFUL DRINK IT MADE MY ENTIRE DAY 🥳🥳🥳

Service was a nightmare. They stopped taking orders at the window in order to make 4 walk up drinks and to clear the drive thru. After 15 minutes, they started taking orders again at the window. The woman in front of me bought a gift card and I bought a gift card. All the workers had nothing to do because neither of us ordered a drink. They all stood around. I'm so glad you stopped helping people at the window and made them wait 15 minutes while employees stood around with nothing to do. Come on people, is common sense completely lost???

well, when it's 110 degrees out, we finally did not have to wait in a line to get a cold frosty drink. we ordered the Snicker freeze, and of course, I get the nitro cold brew cans to go. the Dutch Bros Nitro Cold Brew is one of my favorites, I always get a few cans when I am visiting.

Incredible Place, Vibe, Drinks And Caffeine! (Also Drinks are about TWICE The Size of StarButts) 🔥🔥 ☕ 🍶 The REBELS are Taaaast-eeeee!!! Tons of Energy too! TRY IT! Lastly, LOVE those Stickers!!

Dear, whoever wrote this: I wasn’t able to get any sleep last night, woke up too late to shower, worked a 10 hour shift at my animal hospital, no make up and sweaty from this crazy heat. So to swing by a nearby Dutch, and receive this at the window.. means more to me than you’ll ever know. Even from a stranger I needed to hear this today. The world needs more people like you and I definitely plan on always returning to this location even if it’s out of the way, stay blessed. Give these gals a raise!!

Always lots of energy from the staff. They were very sweet. Thank you. The coffee is ok. You go for their energy to rub off on you...to have a fab day!