Dunkin' - Coffee shop in Columbia - 3929 Columbia Ave, USA

Very poor management at this location. When they get busy in house there is no actual customer experience.they like you to use soulless terminals. I had been going here for two years and tipping! I only ever have two employees make my drink because any other REAL coffee place will be ready to satisfy my needs as a customer. So I will go there and tell my crowd of people not to come here! The district manger comes in says I cannot have this employee make my drink anymore. I will not return because of this reason and poor management! The district management went out their way to tarnish my experience with Dunkin’ Donuts. Also had some gay Spanish man get very aggressive and spiteful in front of my wife and children. I complained to it about management and they said this isn’t the first time we had this issue with this employee before and he still works there! The in-house service is usually terrible nobody ever greets you at this location. I am a manager in this industry and the service and management is very poor! I thought this place would meet customer expectations and satisfaction but not here! Ps don’t be like Dunkin’ Donuts and get terminals so you can ignore them and avoid providing an in house experience! I paid for my coffee asked for my regular to make the drink and the lady refused! I asked for my money back! She didn’t give me my money! And I didn’t get my drink! Thanks for taking my money and wasting my time! The same worker was stalking around for my personal info to get me banned from the store. This is a disgrace when I have only supported this company!

Visiting from California for a week. I’ve been stoping at this Store almost everyday and I’ve been seeing different employees. The customer service has been amazing! I was greeted with a smile and the employees were so welcoming. My last day I placed a future order and when I arrived (10 min earlier than my scheduled time), the manager/shift leader (can’t recall who she was) explained to me how the scheduled orders worked and suggested I place the order within 5 minutes of arriving. She went out of her way to have my order ready sooner than my scheduled time. She handed me my order with a smile and wished me farewell. Again, the customer service is what makes or breaks a business, and this store has it all! Thank you

First place we stopped after the Mountville parade. Friendly staff with good attitudes. A special shout out to the drive thru staff for dealing with us coming through the drive through. Special shout out to the guy taking tablet orders in black long sleeves in the sun. With a smile on his face the entire time. Thank you from Mckonly’s Garage!

Went with mother and sister. I payed at the kiosk, was simple and fast. My mom and sister had to pay with cash so they waited at the register. They stood there for a while and no one came and took their order. The workers looked at them but never said anything. My other sister wanted to order munchkins but you cannot customize the flavors you want on the kiosk. She asked the worker if she could just order them, he then pointed to the kiosk. She told him she wanted to change the flavors to which he looked annoyed. Bad customer service, do better.

Got coffee here today. Was hot, created to my liking, and affordable! Definitely one of the better Dunkin’s in South Central PA!!!

I come to this particular store pretty often just because of the convenience of the location. (It's in walking distance from my job). Today will be the last time I go in. I went through the drive through during my lunch break and the employee was very unprofessional and rude. She had no type of customer service and didn't know what they have or didn't have. Understandable if she's new however customer service is very important and she needs a lot more training. Also there's only one way out and if you forget your wallet or want to turn around because of the line being super long and you're running late, you literally have to go through the drive thru to get out.

Just Luv there frozen coffee's. Also really good 👍 Doughnuts. They also have amsome good other eats & drinks.

Staff was really great, very friendly, and helpful. They helped me pick out a great drink. Plus my phone was about to die and they aloud me to use their wireless charging station. They even removed their phones, just to make sure I was getting all the juice needed before I left since I forgot my chord and my charger battery. Plus they even aloud me to hang out their while my phone charged, eating a donut and drinking one of my new favorite drinks they recommended to me. Thank you so much. It was a pleasure.