Dunkin' - Coffee shop in Lawrence - 299 Burnside Ave, USA

Every couple months when I forget how slow the service is I go in here. I’m standing in line now at 8:30 A.M. disappointed at myself for even thinking things would change after years of nothing changing. One person taking orders and a long line of customers who keep walking out in frustration. The only reason I’m still standing here is for my daughter who wants doughnuts at her birthday party.

I truly don’t know what to say, the place is clean but the situation with homeless people make to me walk out. Not because I hate them but because the terrible smell it was not easy to manage.

Lovely clean store. After seeing the donuts with stars, we came here to show support. We will drive a little bit further to buy our delicious coffee and donuts here.

I ordered on the mobile app this morning and the ENTIRE order was wrong. Not to mention, when i went in to pick up my order, the worker was extremely rude and lacked human decency. Is this supposed to be apple juice? It is literally rotting from the inside, the fact that this was even served to me, is beyond me. I would never recommend this location to anyone. overall it was a terrible experience and I will be disputing this charge.

Haitian guy working the front around 4-5am is extremely lazy. Asked for a bagel with cc toasted and he said we don’t have any fresh ones after I seen some bagels already sitting there. Been going there a few months already and noticed he keeps getting lazier. Owner needs to get rid of him, and he be acting rude like he doesn’t want to take the order. Hope owner sees this

Cholov Yisroel milk is a rarity... but this Dunkin' has it! The curbside delivery and app ordering services are well executed, easy to access, and speedy. I highly recommend this Dunkin' location.

Had no doughnuts I order from the app. Place looked a mess with napkins and straw papers on the floors and tables. I do like their doughnuts when available.

The food is good, but there is way to much disorganization in this establishment. There was about seven workers being the counter, and thirteen of us standing, waiting for our order, that we had ordered from the cashier. We were all standing in front of the mobile orders. Ppl had to shuffle to the side in order for the mobile orders to be picked up. I waited 12 minutes for my order. Not good. There were ppl complaining about the amount of time they had to wait. The place needs a different setup, where the mobile orders are to the end of the counter, and to the side. This will leave the other customers free from this obstacle. Consider it.