Dunkin' - Coffee shop in Geneva - 1150 S Broadway, USA

First time here. Probably won’t be back. Walked inside to pick up my mobile order. Stood in line where it said “pick up here” only to be told the mobile orders are in the corner of the restaurant. How was I suppose to know that?🤷🏽‍♀️Ordered a cold brew with sweet foam. There was NO sweet foam on top. Had to wait another few minutes for my drink to be fixed. Flies were everywhere. Workers seemed overwhelmed & irritated. I will go to a different location next time.

This place is a joke. Good thing Starbucks is right down the road. Every time I order a coffee it’s never the same and this morning. I ordered it and they put cream in it. I can’t have milk. If I would’ve drank that… The employees need to listen better, if they can’t hear through the speaker than they need to ask at the window. Maybe they should repeat the order. So before I pay now I want my order and I want to taste it because if it’s not right they’re not getting paid.

Rude asked very clearly multiple times for a cookie butter latte with the cookie butter foam on top. At order screen they asked do you want whipped cream or anything on that we replied no thank you just the cookie butter foam. When at the window, they handed out my husband's drink then asked if we had anything we again replied just waiting on the cookie butter latte with foam on top. Another employee tried to hand us a latte and I told her we just needed the foam on top. She then put whipped cream on it and handed it to us, even though they are not the same. The sticker on the cup didn't even read cookie butter latte she gave us a regular latte.

Staff are very polite. I get the right drink but order cold foam and most times I get whipped cream and have to tell them I ordered cold foam...

Tried to order with my app, but there was a glitch with the payment so I had to go inside. The store and employees get 5 stars, the company does not until it works out that glitch.

Very kind staff at the morning drive through. The egg bites tasted fried, not sous vide. The cream sticks/long John's barely have any cream in them. The other donuts never taste fresh. The iced coffee is always great, though, and the avocado toast was very good. They don't skimp on the avacado.

While waiting for my coffee and food to be finished, couple had a bearded dragon sitting on the food pick up counter. The workers let this happens as they were talking to them the whole time. That is completely unsanitary as these animals can carry salmonella. It is a risk for food contamination. The employees talking to them and in the back were loudly cussing with everyone in the lobby to hear. Completely inappropriate and disgusting. This isn’t the first time I have been in there and have heard inappropriate conversations from the employees.

Staff is great! The place is clean, the staff works well together as a team. Coffee is always great here.