Dunkin' - Coffee shop in San Antonio - 7000 Military Dr W, USA

We have gotten donuts from here in the past and they have always been good with good customer service. This time when we got home to enjoy our donuts the donuts were hard and taste old like they were sitting out all day. The munchkins were hard and barely had any glaze. The service was not bad but could have been better especially considering they served us old donuts. We weren't able to eat them and wasted our money. Not worth the 30min drive to this specific location. We were so disappointed.

I will never forget when I came to this location I had a newborn baby in the back. Pulled in the drive through had about 4 cars in front of me took 20 minutes to get up to the window. I had people behind me so I couldn't leave I wish I could have because my baby was screaming and I couldn't do anything. By the time I got to the window someone was cleaning the window but ignored my presence completely. I had to honk multiple times and when he opened the window he didn't speak just looked at me like I was crazy. I yelled why the hell they're ignoring people in the drive through and they just wouldn't answer me. People were being served inside but ignored in the drive through until everyone just left eventually. The girl at the counter had the nerve to say I don't need to be rude. Excuse me?! Being a new mom this was a very awful experience that I still think about years later. I can not for the life of me justify this at all. There was no sign on the ordering menu they weren't taking drive through orders. Just absolutely insane.

Love Dunkin!Nothing like a Niice Iced coffee and some Munchkins in the morning 😃 LOVE THE STAFF PULL UP ALREADY KNOW WHAT I WANT!COULDNT BE A BETTER PLACE! THANK U 😊WILL BE BACK SEE U'LL SOON. THANK U FOR ALWAYS GREAT SERVICE 🤩 UPDATE!! 8-13 Went to one on W Military! Still was Great! Butter Pecan Frozen Coffee and Signature Latte Caramel Craze! With Half dozen Donuts 🍩 😋 Awsome .. was a small wait, but Worth It! 🤩 UPDATE 1-2-23 asked for dozen assorted donuts, gentlemen said were limited and only had so many available....that being said here is box I received 🤔 but still good 👍 UPDATE!!! 1-15 th went back ordered online 🤩🤩 back to the Goodness! Now this is what I'm talking about! Some Donuts! 🍩🍩🍩 Update!!! 7-28 Check out these Babies!! 🤩🤩🤩 Now these are Donuts!!! 🤩🤩🤩 UPDATE back to get Donuts and Frozen Coffee 😍😍 Still AMAZING donuts 🍩 👏👏 Check these Out!!! 9-25🤩🤩

Saddest donuts, but person at register was nice so 2 stars

I'm sorry, I rarely if not ever do bad reviews but this location gave me horrible, bearly iced and super dry hard donuts my last visit. Tonight I went to get donuts for my family, hoping they would redeem themselves but it was worse than the last time. I went through the drive thru and told the guy what donuts I wanted and they were not what I chose... the donuts were hard and the icing on the glazed donuts what completely dried up. I was in restaurant management so this makes me upset that they take people's money and give them garbage. I'm sorry I'm just mad that I wasted my time and money.

They said they cant sell any food At the moment because they are super busy? Why not just close the location down if yall cant serve. Worst dunkin donuts! Never coming back here

Poor customer service. The people at the registers make the place and if they have this same curly haired Hispanic girl working the front the. Good luck not losing customers. horrible attitude! Waited 10 mins at drive thru for someone to help we get to the window and the female was rude we left without our order.

Arrived at 849 pm on 07/31/2023 at this location and this is all they had to offer for donuts. I asked if they were bringing more out and she specifically said no that was all for the night mind you it’s a 24 hour location. She stated that they won’t bring anything out until 5am. DO NOT EVEN GO THROUGH DEIVE THRU. Arrived at this location at only to be told that they are not taking orders at this time because the systems are updating and it’ll take 30-45 minutes. I called other locations to find out if they were updating as well to avoid the drive and the manager mentioned to me that updates do not take long but about 10 minutes. I’m not sure why this location did not want to serve anyone. Money lost for the business.