Dunkin' - Coffee shop in Flushing - 15367 Horace Harding Expy, USA

I got hash browns for my kids along with other stuff... I had waited more then 10 mins for someone to even start the order because they didnt pay attention and started making somebody else's order before me. Then they were giving me pre made hash browns the one they kept it under heat so they had became so hard. I told the lady that these are for my kids please do not give me these because they are hard since being under the heat crispiness is more then what it should be and that had made them very hard. It will be hard for kids to eat. Finally she she started making them (like after she made 5 different orders before mine) whatever time she had to put when it was almost done she added another 48 seconds and when it was done it had became so hard because they were over done!! Same thing happened to them what had happened to the ones under the heat for so long! I told the lady that its burnt and overdone and I told u that it's for my kids but her reply was no it's not burnt and they were in the freezer so that's why I had to do it more. It's not overdone. I had almost waited for the whole order 25-30 mins so I didnt wanna want any longer at that point I just took it from them and came out!! But very disappointed!!!!!

Have only come here a couple of times, I had an issue with the taste of an ice cream once and the customer service was incredible. They apologized and remade me a cone. The drinks are good and so are the workers I have no complaints

Very Friendly Staff & Tall Big Guy i think hes the Manager there hes always nice to me & my family! The best Soft donuts! You can tell they know what there doing, try the NEW ButterPeacan Crunch Frozen Coffee it's AMAZING & definitely the specialty Donut! Chocolate w/ Chocolate Sprinkles & Brownie batter inside 😋

Very bad customer service.I ordered cappuccino and it was just warm not hot drink and when I asked why it’s warm not hot , it the lady who announces the number for order she heat it as if I am asking smth wrong after I got this dirty cup without any response!!!!Also she is not using any gloves no hand hygiene! I am not taking it for free !!I paid 6 $ for this ;( crazy morning!!!!

There is a heavy set indian girl that has absolutely no manner nor customer service. Very horrible how she talks to customers. She need me to be trained or have absolute no communication with the paying customer before someone ends up really angry at the staff. She basically yells at the customers for no reason. She need to go in the back and take a few breathers if she feels she cant contain herself. These punks need to learn how to talk to their elders, especially if no one is talking to this girl in a way that warrants her behavior, NASTY. 20 years going there and never had an issue till that moment. Hope she has better days

As a routine costumer of 2 scoops B&R Ice cream, I can guarantee that they have the lowest price for 2 scoops of Yummy B&R Ice cream in whole New York😍. The staff is Amazing and atmosphere is Electric, I simply Love coming here.

The place was nice but, the donuts were not fresh and they take forever to make the drinks. Plus I would recommend McDonalds smoothies.

The lady was very rude . Instead of talking , she was screaming at everyone. Very disrespectful and rude.