Dunkin' - Coffee shop in Allentown - 1928 Hamilton St, USA

Ordered a small mocha frozen coffee with oat milk. Now they charge for oat milk and whip cream. Fine, but they put caramel drizzle on it. I tell them I can't drink that and it comes with chocolate. Funny how it comes with drizsel once you pay for the toppings offered in the app. Then the scoop off the whippcream with a glove I assume because he had non when he cane back and I show him the caramel is in the coffee. They offer to make another but I had to go and asked for a refund. He says they cannot give refunds because they don't do refunds. Then because they don't have a manager there they cannot give refunds. I get upset and all of a sudden they can call a manager to issue me a refund. Meanwhile the drive through was backed up because the same man is ringing people out and making drinks while the other 3 talk and try to figure out how to make a drink. Yeah, I'm done going here.

Great Saturday morning until I came to get breakfast. There’s no sign up that I couldn’t bring my dog and no need for an employee from dunking donuts to raise their voice to tell me to leave. This employee could have just asked and I would have left. I have showed up with my dog over four times and no one ever said anything before so I didn’t ever get an inkling that he was not allowed in.

Not only did they try and have you order it on that computer, which their was no extra extra, but the coffee was warm, what's wrong with you people?

Got my drive thru order wrong, went in inside, and still got it wrong. Add to that rude attitude. 👎

Girl with long blonde braids put a substance in coffee fight like a girl org should be fired I won't go back suggesting others avoid also bad service people working there fire rehire

Staff are quick and organized during the morning rush. Yall have a good team.

This is my absolute FAVORITE dunkin and I specifically go out of the way to come here and so do my friends. Our drinks are always perfect, the men that work there are so friendly and have even given my friends and I free donuts and munchkins since we come so much. I always leave the drive thru with a big smile on my face. I love it so much there. I always get a medium caramel iced coffee with cream and sugar :)

I come to this location very often. It is one of the best Dunkin’s I have been to. It is always super clean and smells good. Staff is friendly and service is very quick.