Dunkin' - Coffee shop in Fishkill - 680 US-9, USA

It located in the gas station where the gasoline is cheapest in town and easy access from 1-84. Large area for sitting. The staffs were nice and friendly at the time I visited. They don’t have much selection of donuts at around 12pm. Therefore, I only grab a coffee and go.

Friendly and courteous staffs. Newly renovated exterior and interior with plenty seats to chill and eat. Sunoco gas station which sells gas at the lowest price around here. The drive-thru, however, is a bit tacky and exiting will be challenging for new drivers. Gaze donuts run out fast at this location, so don’t be surprised if they’re out of stock by 12pm. There were times my hot chocolate tasted off, but they always fix the problem when I informed them of such.

Walked In with a six year old. Ordered her favorite donut and a coffee for me. The workers were literally talking and taking their time. So much so that someone else ordered the same donut I ordered from the drive-through. And of course, it was the last one... The response by the workers was sickening as they all started laughing and said ohhh you just took and gave away that kids donut. Laughing to the point that she began to cry. So unprofessional and disturbing behavior from unsupervised kids working without appropriate adult supervision. Needless to say, we won't be back. There are wayyyy more professional and appropriate stores who know how to be professional and appropriate. They will get my business. BTW to the management.... telling your staff they aren't allowed to contact you or give concerned customers in your establishment access to the manager or owner is absolutely ridiculous. The message is that you couldn't care less how people are treated in your store.

Nobody inside, nobody in the drive thru and I still had to wait at the drive thru speaker for 5 minutes before my order was even taken. And my coffee was made incorrectly and was met with attitude from the girl working when i asked her to correct it

Dunkin is consistently inconsistent. Depending on time of day and the store, you get different service and products. My beef today is I ordered 2 donuts, got to the window and was told you don't have the ones I ordered 10 seconds ago at the menu. Then I'm given 2 chocolate glazed instead, upside down, with no papers in between. So all my chocolate was stuck to the bottom of the bag. Your employees are not trained consistently, you're always out of product, and 9/10 times they make the drink wrong anyway. Do companies not care about customer service anymore? Do you just expect people to continue spending their money regardless of the quality of product you offer? Companies are cutting corners to save money, and training is the number 1 spot to take a hit. Train your people. If you're going to charge $2 for a donut, it better be edible. Customers are no longer king in this country. And that's why so many companies go under.

How do you serve truck drivers? By telling them to walk in bc they can't use the drive thru. So at 4 in the morning how do you get a coffee when the lobby is closed? You don't. They will not serve you for your own "safety". So I have to sit here watching ppl get breakfast and I'm treated like a 2nd class citizen bc my truck can't fit in the drive through. Unbelievable. I was denied coffee bc I'm a truck driver! I'm really not happy with this policy and I'm sure many others aren't as well.

An employee named Nick is very nice and helpful… he works a lot of days around 2:00 p.m. He gave us very helpful advice and really helped us in finding ways to lose weight for our friend… he needs a raise!!!!!

Fast, friendly service. Definitely do walk in if you can, the drive thru is a little tricky and slow at times