Driftwood Resort - Motel in Ormond Beach - 657 S Atlantic Ave, USA

**Subject: Beware Before Booking Your Stay at [Driftwood resort]** Dear Fellow Travelers, I wanted to take a moment to share my recent experience at [Driftwood resort] in hopes that it might save you from the disappointment I encountered. From the moment I arrived, it was clear that this resort is not as it appears in the promotional materials. The environment was anything but peaceful, and it certainly wasn’t a place where families could relax and enjoy their time together. The overall atmosphere was far from what I expected for the price I paid. The biggest issue I faced was with the front desk receptionist. Not only was she incredibly rude, but her attitude set the tone for the entire stay. I felt unwelcome from the start, and it was clear that customer service was not a priority for this establishment. To make matters worse, it seemed that the resort hand-selects which guests they treat well and which rooms they provide, leading to an unequal and unfair experience for many. If you’re considering staying here, I urge you to think twice. There are plenty of other options out there that offer genuine hospitality, a clean and peaceful environment, and a fair experience for all guests. Don’t waste your time or money on a place that doesn’t value its customers. I sincerely hope this helps you make a more informed decision about your travel plans. Best regards, Ambassador

My husband & I spent the night here on our anniversary while on vacation. The room we had was a pretty good size. Had a full kitchen (with dishes, pots & pans) it was more like a studio apartment. Water pressure wasn’t all that good. We was on the beach just didn’t have an ocean view. Parking was limited, depending on the time of day it’s hard to get in & out. It’s also pet friendly. I will say we got it at a good price. It also had an outdoor pool… putt-putt across the street. There’s all kinds of stuff to do there.

Room is great. Location is great. Customer service is zero. Walked in to check in the lady “greeted” me with credit card and drivers license. Maybe she is just not happy about having a job but damn it was palpable the discontent. Stunning view from room and clean spot but they could spend a bit more time on the check in process and making someone feel wanted here. The towels in the bathroom are badly stained and in need of replacing. Not sure the vibe they’re trying to pull but if it’s low budget they have it nailed!!

The rooms are in need of a thorough cleaning. It looks like someone licked the windows and they haven't been cleaned all year. There are dirty fingerprints all over the place. Mold is growing on the side of the mini fridge and table in the room. Make sure to bring your own cleaning supplies. You are going to need them.The pool is not very sanitary and looks dirty. The lady at check in apparently is not very happy with her job and probably should consider a different line of work. Hospitality is not her cup of tea. Parking is very tight and not always possible. You have to park in a lot across the street. On the upside you are right on the beach and walking distance from the ocean. Restaurants are within walking distance.

Brief Summary:|Cockroaches, old, dilapidated furniture, the room is dark with no real ocean view from the 1st floor and a not so friendly manager! They lied to us and took our money even though we spent 3-4 minutes in the room before leaving! |If you do decide to book a room here, ask to see a room first and move the mini fridge to make sure your room is roach free! That is where the roaches were hiding in our room. We were promised a refund by the night manager but later he went back on his word, and we were charged for 2 nights that we did not stay at this dump! Working to get a refund through our bank.|PS, Photo is of the "ocean view" from the 1st floor. This is After we asked everyone to get out of camera view for our photo! LOL. Anyone see an ocean?!?||Details Of Our Experience:|Booked this room through Priceline for 2 nights. Because I have 2 bad knees I needed a 1st floor room. We checked in with the general manager who had a standoffish personality. ||We only walked into the room for 2 minutes! Never even took a bag into the room! We immediately noticed the old furnishings (looked like they survived a few hurricanes over the past two decades), the room had 1 dome light and 1 light between the beds that barely lit up the room. The "ocean view" (again 1st floor) was more like a pool view with the ocean in the far background beyond all the people looking into our room from the pool. We went back to the manager to request a different room but were told "this was the only 1st floor room available, and they all have the same view". So, we decided to stay and just keep the blinds closed to avoid having the people at the pool look in our room. ||Upon returning to the room (again no bags) we noticed only 1 or 2 electrical outlets in the room. We were trying to figure out where we were going to charge our phones and laptop. There is a dilapidated desk next to the mini fridge with no visible electrical outlet. So, I moved the fridge to find an outlet and was immediately greeted by 8 to 10 cockroaches hiding under the mini fridge! At that point we informed the night manager who just took over the shift. He apologized and offered us the 2nd floor, but I have bad knees and there is no elevator here so I couldn't do that. He then said we would be refunded as we never really checked in. He immediately refunded my Wells Fargo card that was charged $45) for a room upgrade) but said we needed to go through Priceline to get our room refund. ||Called Priceline and they were happy to refund us as long as this hotel agreed. Guess what? This hotel refused to refund our money through Priceline! So, they took 2 nights of room rent from us, of which we spent 4 minutes maximum in the room! The management downright lied to us to cheat us out of our money!! Guaranteed they rented this room after we left and collected double off this dump! ||Visited the GM of this hotel the next day and she said there are NO REFUNDS! We were now paying for 2 days that we never stayed at this dump! ||The nasty GM then insisted there were "no roaches" in the room as the health department was supposedly there the day before. |I invited her to go into that room with me and move the mini fridge. If no roaches were found, I offered to forfeit my 2 days rent AND post a 5-star review of this hotel. BUT, if roaches were found, she would issue me a refund. Funny how she declined my offer and REFUSED to inspect the room with me! LOL!!!! I wonder why???||A REAL manager would have tried to make things right! This manager is just covering up for a slumloard motel owner and knows how to do it well! ||Again, if you do check in, ASK TO SEE A ROOM!!! MOVE THE MINI FRIDGE to ensure no roaches. |Posting this review straight across the board in an effort to prevent others from getting lied to and ripped off the way we were!

There is no safe in the room. All of the furnishings are old. The curtains wouldn’t close all the way. When we walked on the floors with our flip flops on it sounded like there was 10 pounds of sugar on the floor. Yes, we wore our shoes the whole time. Parking is absurd.

Highly don't recommend the lady at the front desk is hateful and seems as If she hates her life and doesn't want to be there. On other hand the motel is nice but the rude lady at the front desk is not worth the perks of the hotel. Were did everything we could not to show face again at the front office went without towels and washrags due to we would have rather went without than have to ask her for anything.If you read the rest of the reviews there has been numerous people that has been greeted rudely the same way by her and left similar reviews according. She's just not worth the hotel. Maybe that's why they priced it so cheap!!

First impressions are lasting impressions. Parking sucks. Tight spaces hard to maneuver in/out. I went out and returned and no parking! Outside wooden chair's at each door with ashtrays. I hate the smell of cigarettes. Good thing, room was clean but the cabinet drawer was eaten on the bottom. RM #304. Appeared like if a dog had taken a chunk out of it. Good location but if I was the owner I would do major renovations. Starting with new paint and furniture. Take out the ashtrays. Oh, Booking. Com did not advise a $200 deposit hold.