DP Solutions - Computer support and services in Columbia - 9160 Red Branch Rd suite w-1, USA

I was asked to give this company a review at the time I was hired, which of course, I did. After 4 years of working there, I resigned and I believe it's only fair to update my review. I was hired to do an administrative role of sorts. There was no clear outline because it was a new role, but it formed over time into something much different-based on the needs of the company. I accepted the challenge and took the initiative to do a great deal of learning. Over the course of my tremendous growth, I became more of a Systems Specialist. I still had many administrative tasks, but learned so much on the technical side, that my position turned into something very unique... but at the same time, almost a 'catchall' position. In addition to my administrative and technical duties, I had taken over several tasks from other people who had resigned. The intent was for those tasks to be taken temporarily, but typically, it was just added to my permanent workload because the President of the company would consistently say that I wasn't needed, or my position wasn't necessary for a reason that I'm not certain of. She didn't have a clear understanding of the work I was doing, so I'm not sure how she reached that conclusion. What I can tell you is that after working there for only a few months, I was in the weekly meeting for mostly managers andwe were all expressing different opinions on a topic. Mine was apparently wrong. I was screamed at and scolded like a child infront of everyone in the middle of the meeting. It was humiliating to say the least. After that, she seemed to have a tangible dislike for me. She would walk around to say hello or good morning to everyone except me. I would repeatedly be told that tasks were being assigned to me because she said I wasn't doing enough. My desk was moved 9 times. Whenever they would hire someone, I'd be booted to a different location. At all the company meetings, each department would try to acknowledge and reward hard work. I was never given any shoutouts for the insane amount of work I was doing on system migrations, during which, I worked until almost midnight very often. I would often go out of my way to help anywhere it was needed. I was never given a raise or pay increase, but my workload and list of duties were always increasing. I was overlooked for any promotions, simply because I felt I was disliked by the decision maker in those situations. For a President that is very much an advocate for women in the industry, I felt the majority of the women there were treated very poorly. At the company picnics or parties that are supposed to be a celebration for everyone, the women were expected to help clean up or take drink orders. Essentially, they became servers and busboys when they were supposed to be relaxing and enjoying as well. Many didn't even want to attend because they knew that their personal time would be turned in to working time. I'm giving 2 stars because they did employ me for 4 years, although most of which, I was concerned about being fired, but I'm still grateful for that. I was allowed to work remotely part of the week, which was lovely. I was told that in order to be considered for any promotion, I would need to come in 5 days a week and demonstrate my desire for it, but pretty much all of the employees worked a hybrid schedule after COVID. Even when I did go in several times a week, I was ignored or no one even knew where I sat anymore because it changed so often. I loved what I did and loved everyone I worked with, which I think is why I stayed so long. I miss the team but it was the best decision for me to leave for my own happiness.

DP Solutions has been our Managed Service Provider for a little over a year now and they have reviewed our entire IT infrastructure, made recommendations, installed equipment and ensured we were running in top shape. There have been a couple hiccups, but the management team was able to resolve issues and make sure we were satisfied. The service desk is extremely friendly and able to assist no matter what the technology knowledge the users may have.

DP Solutions has made our lives so much easier. Prior to working with DP, we had to go to an internal employee to take care of our IT problems. It was a nightmare (to put it mildly). By outsourcing our IT support to DP, we've been able to work more productively and efficiently. Their support staff is knowledgeable and friendly. For much less than hiring an IT employee, we now have an IT department! Highly highly recommend them!

Our firm has been a DP Solutions customer for over 8 years. As a small company we rely heavily on DP for all our IT needs. Service calls are handled in a timely manner with a very professional experienced staff. Our dedicated account manager addresses our hardware, software and compliance needs and finds solutions tailored to our business. DP keeps abreast of the ever changing world of IT and passes their knowledge on to customers proactively to help them maintain a safe and secure computer environment.

DP Solutions is a terrific IT Support company. We are a 12 person office in downtown Baltimore. They help manage our IT environment, servers and users. They do a really good job of proactively staying on top of the latest updates, patches, security procedures that keep us protected and out of trouble. Together we have the perfect relationship that allows us to focus on what we do best and ensure we have an experienced eye on our systems!

We have worked with DP Solutions for a year and it has been a great experience. My staff raves about their interactions with the DP Solutions help desk staff. IT is not my expertise and they help me make decisions on the best direction for the organization and explain everything to me. We converted to Microsoft 365 early on in the pandemic while most of our staff are telecommuting. It went very smoothly.

We have been with DP Solutions for well over 20 years and we truly couldn't be happier. Their level of professionalism, expertise, and speedy response/resolution is always beyond outstanding. As times and technology have changed, they have helped us grow and adapt to ensure that our business can better serve our customers. And even in some extraordinarily challenging times, they were creative to see us through. Throughout these years they have been much more than a service provider - they have been partners...

We have been working with DP Solutions for almost 3 years now. Making the decision to have them manage our IT services was one of the best moves we could have made to progress our company in to a more secure and stable IT future. With their 24/7 accessibility, they are there for all of our IT needs, whenever we need them. Their staff is very knowledgeable in all areas, including Excel, Quickbooks, and other software programs our company uses. DP Solutions has helped us implement better processes within our team to make us more proficient and skeptical in the everchanging cyber world. From the small, mundane questions to the large overhaul projects, their team is right there to help us all along the way. They also have a great team of Account Advisors and Managers that I closely work with to find the best solutions and practices our company needs. They are quick to help and suggest new ideas to strengthen our security. I also love that DP Solutions offers monthly webinars to all clients in which they cover many topics. I have learned so much from these webinars and have found myself with a better knowledge of IT and why we need to follow best practices. DP Solutions has helped us with many projects, including re-cabling and moving to a new office, and buying new computers during the Windows 10 migration. These were completed with ease and very little stress on our end. We have many more projects to go, but knowing we have DPS, makes me excited to start these next phases. I am delighted to continue our partnership with such a reliable and experienced company that has a high focus on client satisfaction.