DoubleTree by Hilton Savannah Airport - Hotel in Savannah - 50 Yvette Johnson Hagins Dr, USA

Great staff and good food. We really enjoyed our stay. The room was clean and had a lot of comfy space. We loved how close it is to the airport. The shuttle is a great option for those not needing a rental car. The property felt safe for both my wife and myselfm.

I enjoyed the bed most definitely. Although I was out of shower gel, there are stains black dark look like moldy stains in the shower curtain on the inside, the tub had a little pink residue on the top side corner of the tub with dirt, and even stains on the side of the sheets on the left side of the bed as if I was laying down. But other than that I enjoyed my stay. Ms. Cathy was very rude on the phone and whoever was the 7 to 3 shift lady on yesterday (Saturday) had a nasty attitude as if I was bothering her when I asked her about placing an order for cookies. I apologize for bothering her and decided I’ll order cookies as another doubletree location. The woman from the 3 to 11 shift on Friday night that says she is a nurse who was caring for her dad while working the night audit shift was extremely welcoming to me and my family and I appreciate the service that she rendered to me and my family. I wish her the best in life and all of her endeavors.

The front desk woman with a red scarf and lovely piled braids was very welcoming taking care of us and some flight crews professionally and efficiently. She was there late in the evening and early morning. The female bartender found out favorite Whitehaven wine perfectly chilled to help us chill after a long day of driving. Thank you Hilton for the stay as regular travelers across the states.Room was large with desk office area.

I was stuck at the Savannah airport and airline comped me a room at this establishment. By the time I got the hotel shuttle, I was stinky, crabby, and tired. The shuttle driver and front desk attendant were both so kind and amazing to me, and both went the extra mile. The room was clean and comfortable and had everything I needed. I have never been treated so kindly at any hotel in 50 years of my life! I wish I had gotten their names. Management, this was on 01/09/2024, around 9 p.m.-ish, if you would like to give those 2 a raise!! They have certainly earned you a repeat customer on the future, and I am so grateful to them for turning an otherwise horrible day around. Thank you so much ♥️

I should state that the last time I stayed at this property, when I got my room, there was still food trash in the trash can. Maybe it was overlooked, or maybe it just wasn’t cleaned. After this recent visit, I have to say the latter. Recently- The first room I was assigned was NOT clean. There were a few holes in the carpet, hair on the bed, no fresh laundry bag in the closet, the smoke alarm was torn off the wall, and the worst of all, there was a pile of toenail clippings on the floor next to the bed. It was the single worse hotel experience of my life. When I called the front desk, the attendant was really nice and gave me another room. While that room was cleaner - the thermostat was broken and I had to fight with the temp all night. It either ran cold on full blast or hot on full blast. The bed was incredible uncomfortable and the pillows were not the typical Doible Tree pillows. They were small, square bricks. (We own the signature Double Tree pillows at home so I know the difference.) Also, the walls were so thin that I could hear snoring SO incredibly loudly in the room next door that I wasn’t able to sleep. Also in the morning, after I was able to nod off, the fire alarm went off several times. While checking out, the hotel attendant refunded my stay, which doesn’t really matter to me since I travel for business. I come to this area often but will never consider this property if the Embassy Suites is booked. I’ll go back to the Marriott Courtyard.

This hotel needs a lot of help. When i arrived @ 5pm, the front desk lady (not the Cust. service) said my room wasn’t ready. She said they were short staffed and thats the reason i had to wait. I said to her if i could get a different room she said i had to pay extra for a different room. I took a seat until hopefully she would call me. A half hour passes by and she doesn’t call me. So by this time another staff member arrived seemed like she knew more of how to handle the front desk. I explained to this second lady my situation and she spoke to the manager they finally gave me a room. My room stunk like dirty sucks. In other reviews i read cleanliness is definitely the issue other guests have come across. Another issue i read from other reviews is that noise from other adjacent rooms can be heard, not good a good quiet night sleep. Im not sure i will return to this hotel.

Stayed at the Doubletree Savannah Airport Nov 3-6. Breakfast was great and Mindy was an awesome server! Cookies were warm, Room was extremely comfortable. Courtesy Shuttle picked us up from the airport and drove us back.||Plenty of shopping and restaurants nearby as well.||Only issue encountered was we stayed over daylight savings time change and the wake up call was an hour early!|||

Stay away from this facility! All of the front desk staff are rude and incompetent. We came to vacation with family in Savannah for two days. Indoor pool was not heating, we complaint multiple times and no one bothered to do anything. Also, we specifically asked for room service and reminded the front desk in the morning, but no one came. I have lodged an official complaint about this facility with Hilton directly. Hope they fire the staff. As a gold honors member, I am deeply disappointed with this level of service at Doubletree.