DoubleTree by Hilton Hotel Chicago - Alsip - Hotel in Alsip - 5000 W 127th St, USA

3 day stay with family members for a funeral. The hotel rooms were clean and quiet. Restaurant was good and all staff were friendly (especially Javier). Don't believe the negative reviews.

Booked the wrong date and arrived the day after my booking, the hotel staff were extremely understanding and agreed to just move the booking date. This was entirely our mistake and it was very good of the manager to accommodate us. Booked another Hilton downtown for the next night on this experience alone. The room is nice and very clean, the hotel is quiet and the pool is nice. 10/10, would stay again.

The location of this hotel is great for my needs. It has decent amenities - fitness center, pool, restaurant, conference rooms, patio area (5 stars). The rooms are decently and somewhat updated. However, the windows do a poor job of blocking the nearby highway traffic noise. The plumbing is also very noisy. Whenever someone in adjoining rooms use the water, it will be easily heard. The hallway noise comes through loud and clear. Bedding is just OK. The mattresses are too firm. The pillows, sheets, and comforters are decent. (3 stars). Like many hotels seeking to increase profits by decreasing services, this hotel does not provide room cleaning refreshes everyday. I stayed for four nights and didn't receive service even once. Free coffee is available in the restaurant area but on my last visit, the regular coffee container was completely empty at 7:30am. (2 stars).

Mark is the Manager at this hotel he is very Racist From the moment I got there , he knew who I was because my sister had just called him and told him I was coming to get the key to add me to the room . He asked for a ID which I gave, and he gave me a room key. Shortly after that, I noticed this man literally followed us everywhere. First, he followed us when we got on the elevators. Then, shortly after that Once we came downstairs to the pool , Stop asked for wristband I then made sure everybody had on Then he left shortly after that, he followed us in the hallway when we were getting back on the elevator , We came right back down until like 9:00pm Then we went back upstairs. Once we got upstairs, he then begin knocking on the room door. I came to the door he complained about the kids, laughing and being loud I explained to him that they were getting ready for bed, we will keep the noise down. He came five minutes later claimed it was another complaint and then told us if he gets one more complaint we will be asked to leave. I’ve been told him they only four five six years old and their coloring you just hear them laughing they’re not running they’re not disruptive we’re in the room which we pay for . He then left not even a hour later he was coming back this time asking us to go which he then called the police and we had to leave . Making toddlers go outside with their pores open in the rain because they were laughing being kids and this man (mark ) was a racist that don’t care for Black kids and was upset they was there . So this hotel should be a kid free hotel because you spend your money they give u all these wristbands then gone follow you around then try and kick u out once they see your color of your skin This is ridiculous and we got no money back no security deposit. This is unacceptable and to be racial profile before you even come in it’s ridiculous . We stayed at this hotel multiple times every year for the last 3/4 years Never treated like this so corporate needs to know about it. Whoever is over this hotel needs to know about it. And if your BLACK with kids you should know what happened . The room came with 5 wristbands per room we had 3 rooms altogether . So kids was going to be there regardless unacceptable and shame on Mark which is the Manager .

I'm very torn about this review. While I think the decor is beautiful and the location is great if you need to be in that area for whatever reason, I also feel the cleaning standards are mediocre. Yet it's still probably one of the better options in the area. General cleaning was fine but every corner has dirty and dust build up that is just disgusting. I don't even know how you clean without cleaning corners, maybe I was raised by clean freaks but I was taught to clean everything from the ceiling to the floor, baseboards, corners, etc. While I'm sure they don't have time to move furniture and I don't expect that, I do expect visible areas to not have muck built up in them. I was only there for one night so I lived with it for the night and checked out but next time I'm in town, I'll probably just drive from other parts of town that have met my standards like Oak Brook or downtown Chicago.

Just had an event in the banquet facilities and the service was phenomenal! What a great staff and the room is beautiful. They were attentive and professional every step of the way. The event was flawless, thanks to their attention to detail. We could not have asked for anything more. I highly recommend them for upcoming events and will definately be using them again.

A very dated hotel in desperate need of an update. The rooms are stale and musty, the elevators are old and creaky, the hallways stink of marijuana. It feels more like a budget motel than a Hilton property. This weekend was apparently slow for the hotel so they just randomly closed the bar and restaurant a few hours early. We've stayed at this hotel many times over the years as my in-laws live nearby, but the hotel hasn't been properly maintained and staff seem unprofessional.

If you do stay at this hotel just know you may become sick because our room was filled with mold at Doubletree Alsip. I stayed in room 515 from 10/28/23-10/31/23. There were so many issues with the room. Some of the lamps were not working and the bathtub was clogged. However, the most important issue was that there was molding in the room. It was on the same walls where the windows are located. The room smelled due to the molding and this is a HUGE safety concern especially because I was here with my mom that deals with breathing problems. I brought this up to the front desk and was told that I would receive Hilton honors points. That is not enough. The manager (I believe the name is Sam or Adam) did not come out to talk to us. I sent an email and contacted Hilton through Twitter first to resolve this issue. Again, all that was offered was points. They said I cannot be offered any sort of refund because we didn’t complain about the mold during our stay. First off, we were here for a family member funeral and only came to the room to sleep so we didn’t notice the mold until the morning of check out when it was snowing outside and we noticed how wet it was on the side where the windows are located. Secondly, our room was cleaned on 10/30. Why didn’t the cleaning staff or maintenance noticed the mold if the rooms are actually being cleaned? Thirdly, why would I want points to a place that offer moldy rooms? Extremely unacceptable. Please see pictures attached. Beware and be careful especially if you or family members deal with respiratory issues. This is suppose to be one of the better hotels in the area but I would take caution.