DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens - Hotel in Palm Beach Gardens - 4431 PGA Boulevard, USA

I want to start with saying Liz at the front desk is amazing. We definitely give her five stars. She is sweet and personable and goes above and beyond to make your stay great. Everyone at the front desk were very friendly and welcoming. The bartender was good. We ate dinner there twice the food was really good. Rooms were clean and cleaning crew was on top of their job. Overall great experience. Would definitely stay here again.

The entrance, bar, and restaurant areas were very nice. Adjoining rooms were in serious need of new carpeting or, better yet, tiled flooring. Sofa felt moist and also smelled musty. Both rooms smelled very strongly of must/mildew. My Lysol couldn't cover the musty smell. We actually had a hard time sleeping due to the smell in both rooms. Good water pressure, loved the shampoo/conditioner/shower gel. Bar food was quite good, as was the breakfast.

Liz at the front desk is wonderful. She goes over and above to make your stay great. So sweet and personable. Everyone who greeted us was so friendly. Cleaning staff is very efficient and nice. The food was great just needed to be served hot. Carpeting needs replaced in the rooms. Overall great experience and will definitely stay here again. The location is wonderful as well. We loved our view of the courtyard/pool

recently traveled to West Palm Beach with some colleagues.  As a Floridian, I am well aware it is hot and humid in July.  What I was not expecting, was for it to be warm and muggy in the lobby as I walked in.   The staff member at the front desk offered to check me in, informed me of the $50 per night incidental fee, and let me know the hotel recently upgraded to swipe cards for room access (credit card type keys many of us are used to using).   I was given two cards, one for my room, and a separate one for gates (programmed individually).||The lobby had a musty smell and the temperature got warmer as I headed to elevator.  When the elevator door opened, the floor was equally warm and musty smelling.  As I entered the room, a pungent odor hit me immediately.  The room smelled like mildew, mold, and an unpleasant odor I just cannot put into words.  I literally left and went to the store to purchase 4 plug-in air fresheners, disinfectant spray, and wipes.||The toilet was not secured to the floor. When standing up, the entire commode rocked. For reference, I weigh 125 lbs.  The trash can was dirty and stained. The mirror was chipped off on the bottom corner.  Baseboards were dirty, paint chipped off.  The magnifying mirror on wall was rusted, wobbly, and loose enough that it could not stay in position.||The track on the glass door was damaged with sharp edges. The desk chair was stained and rusted.  Cabinet door hinges were loose, causing the door to drop down when opened.||The alarm clock was not plugged in.  I looked behind the night stand and noticed a pile of wire spaghetti piled on the floor with a power strip, which, I would guess, was a code violation. ||When I went to take a shower, there was no hot water. None.  I do not mean it was warm, not as hot as I prefer.  I mean NO hot water.  None.  I called the front desk.  The staff member let me know the supervisor would be in tomorrow and I could tell the supervisor then. The staff member said they could send maintenance but it is a problem with the boiler or something.  They hope it will be fixed the next day.   I mentioned this was one of several issues with the room. “Okay” was the response I received, without any additional inquiry.  ||I walked over to the desk, turned on the light and small bugs were all over the desk- crawling ALL OVER the desk!! ||I called the front desk again, reaching a different staff member this time .  The staff member apologized and offered to put me in another room. The staff member brings me a key for a second room.  I again mentioned there were other issues with the room.  "Okay, I am sorry about that", is the reply.||I gathered all my belongings and went down one floor to the new room.  I opened the door and was grateful that it smelled less musty than the previous room.  I turned on the light, and just as in the previous room, bugs went running all over the desk!! ||I headed to the front desk, dragging may luggage and multiple bags.  I was ready to check out and find another hotel, which would have been quite the inconvenience, since I was traveling with work and my colleagues were also staying at this hotel. ||I was offered a third room, another floor down . A staff member helped me with my luggage. When we walked in, reached for the light switch, which did not work. ||This third room smelled better, but still musty. There were no bugs.  Thankfully. ||Finally settled, I went to get ice and the ice machine did not work. The ice machine on the third floor did not work either. There was one functional ice machine for the entire property.   ||The bar had only one white wine option.  There were no nonalcoholic beer options. ||During the three night stay, a staff member told our group we should not stay there.  We should find another hotel. We never saw housekeeping staff, no cart in any hallway.  No evidence of them being on site. ||After the first night, the water was lukewarm but was never hot.||When I was checking out, shortly after 0600, I was told the system would automatically check me out. I asked to be checked out at that time, explainung I needed a paper receipt. I was told by the front desk staff the system was down for an audit and they were working IT.   A receipt would be emailed to me. No empathy expressed. No attempt to provide the requested receipt.  No apology for my inconvenience. When the receipt was emailed, it was incorrect.  I had to call the hotel to get it corrected.||I travel regularly.  This was by far the worst experience I have had in many years.  ||I strongly advise anyone considering booking a reservation at this location to find another hotel.  

Great hotel! I have to stay here several times a month for school and have never had a complaint. Their staff is awesome and welcoming. I recently left a watch in one of the rooms and they immediately shipped to me once I called with my concerns. Great staff and very reliable!

I regret to say that my recent stay at this Hilton was quite disappointing. The rooms are in dire need of an update, and my bathroom had multiple stains on both the floor and the tub. Additionally, there were no towels provided in my room. When I went down to the lobby to request a towel, the concierge seemed more concerned about my attire (or lack thereof) than the lack of towels in my room. While I did not get his name, his approach was unprofessional. I would not have been in the lobby without a shirt if my room had been properly stocked. Unfortunately, this experience has ensured that I will not be booking here again.

Very nice hotel. Parking was easy, check-in was quick (and they gave me a warm cookie and a bottle of water). The room was great except the drain stopper in the sink wasn’t working, so it filled up and the shower drain wasn’t working. If they get a good plumber, it would be a nice hotel to stay at.

Stayed here while visiting for work. Service was pretty good, everyone was very nice and great at setting up vans to the conference center each morning. The main floor is very nice and the pool was pretty good too. Although the hot tub did not seem well maintained (green). If you need it quiet you will unfortunately need to pay extra for a garden view because the parking lot views are close to the highway and major road which is a bit noisy. The hallways/rooms is where this place fell apart. The hallways had an old smell to them, like they weren't being well cleaned regularly. Unfortunately the smell continued into the room. The bed and pillows were comfortable. But the room/bathroom needed to be updated. Also, the bathroom was designed for disabled, which was not listed as part of the room. This was really only an issue for the sink, which was extremely low. My colleague was in another room and had the same situation. Our shower didn't drain well, so within a minute we were standing in water. I ended up turning off the water while soaping up and then turned it back on to rinse just so it wouldn't fill up to my ankles. Both of the soap/bottle holders/shelves were hanging off the walls. The conditioner bottle was empty upon arrival. Definitely would not stay here again if we come back to Palm Beach.