DoubleTree by Hilton Boston - Andover - Hotel in Andover - 123 Old River Rd, USA

We had a 300 person event at DoubleTree Andover and it was fantastic! Kerrie and her team did a great job making sure everything was in place and Gail/Amy/Linda did a great job with the breakfast. Jose did an amazing job setting up the room. We will definitely be back!

The rooms are comfortable and the pool is very warm and perfect. The people working in the hotel are super nice. At the delicious breakfast buffet, Gail is the best. We've been coming here for years and we are always so happy to see her there. She is so sweet.

I recently hosted an 80 person reunion at this hotel and many of us stayed up well into the morning. Casey was outstanding in his attentive hospitality and was more than willing to help and make sure our night was a good one. He made a big impact on me and numerous other people. He truly understands what customer service is all about. After initially checking out numerous other locations, I met Kelli in sales and it was so refreshing to work with her, it made my final decision easy. Throughout the process, and made it simple and straightforward. Lastly I believe it was Jose and his team (he’s been there for awhile) handled the set up of the room and the food professionally and meticulously. He was also more than willing to assist with small items like tape that we forgot. And finally, a shout out to the crew putting all the food together as it was fantastic! The Double Tree in Andover will definitely be my #1 choice when booking my next event!

This is a wonderful hotel. I called to let the front desk know we’d be late and they assured me that our room would be ready whenever we arrived. What a great feeling when you’ve traveled 200+ miles to freeze in a hockey rink before you can check in! Casey gave us one of the warmest welcomes when we finally checked in —close to midnight — complete with waters and warm cookies! And, Darlene treated us so nicely in the bar/restaurant. I recommend the DoubleTree Andover as your home away from home.

Breakfast was delicious service was great. Gail was amazing!! The kids loved making their own waffles they were delicious. Huge variety of fresh fruits,pastries and much more. Everyone works so hard can’t wait to go back.

Solid 2.5- we stayed here 2 nights for a wonderful wedding at a nearby venue. Upon checking in, we were informed that we shouldn’t drink or use the tap water for brushing our teeth due to issues with the water pipes?? When asked if the water was safe for showering, the hotel front desk staff said “…um, sure” very unconvincingly… definitely expected at least safe water for $405… Additionally, the shower walls were covered in pink mildew & the carpet had several random stains. Pros- the bed & pillows were extremely comfortable, the gym was clean and convenient, and the AC worked great

The location is nice and clean but customer service was god awful. Housekeeping went through my personal items and threw away all the contents I had in my memory bag that I had tucked away, and when I tried to bring this to the front desks attention that housekeeping threw away flowers I received from a person who passed all they could tell me was they’d speak to the manager of housekeeping. Housekeeping then went to say nobody had been in the room which was a lie because the flowers were in my room Wednesday night before I left to work and when I returned back Thursday morning my room had been cleaned and even had fresh bedsheets with the bed made. I said this to the front desk and asked to speak to the manager of housekeeping and they told me if she has time they’ll have her speak to me and proceeded to assure me that nobody had cleaned the room and suggested a friend of mine stole them. I paid over $1,000 to stay here and I honestly wish I stayed somewhere else. I cannot grasp the fact how housekeeping went through my personal items and threw them away when nothing in that bag looked like trash. I’m beyond heartbroken and devastated. Those were the last flowers I received from that person and I’ll never be able to receive flowers again from this person again. The way Hilton handled this situation disgusts me and I suggest staying elsewhere with a hotel that cares for their paying customers. Never again.

We enjoyed our recent stay for a wedding! Hotel could use some updates but staff was wonderful. Casey, at the front desk, specifically was extremely helping in solving reservation issues and was very friendly and approachable. We really appreciated all of his time and assistance.