Don Pollo Mexican Grill - Mexican restaurant in West Valley City - 3451 S 5600 W, USA

Ew, no! Can I do zero stars for tasteless dry food, dirty floors, and bad service. There is also a foul odor when you walk in. We came in on a friday night, and the place was empty. That should have been my first sign not to eat there. Anyway, I ordered two kids' meals, one chicken plate, and four tacos. The kids' meals were chicken burritos that were really dry. The kids' drinks were flat, and they would not change out their drinks unless I paid a one dollar refill charge for each drink. So I asked for a sample of their other fountain drinks, and they were all flat. The chicken plate had really dried rice and beans. The tortillas are stale and cold. The tacos lacked flavor, and I had to ask for salsa because they did not come with any. The lady behind the counter rolled her eyes at me when I asked for different flavor salsa. A child took my food order, and I had to repeat myself as she did not understand my order completely. The same child also served us. I will never visit here again. Rancheria is better, and that says a lot.

This place is a hidden gem. Service is very friendly, the kitchen and dining area is very clean. They have an open chips and salsa bar. The food is prepared fresh. I tried the chicken tacos (4 - $5.99 includes drink) and also the tamale burrito ($6.95 includes drink) the burrito can feed two people. The chicken is awesome. Everything was amazing. I will come again! This place needs more people to know about it.

Love the green salsa here, it’s very spicy but the best. Great specials and decorated very nicely. Service is always A+ when I come as well.

Great place to eat fresh and delicious food. I’ve had a bunch of things from the menu and definitely the chicken is my favorite. I love the fries too. I recommend this place 100%

The food is good. Great service. I love the tamales de olote every time I come in I order 1/2 dozen.

Since the sale of this place , I’d have to say that it has truly gone down hill. We purchased a whole chicken and once we got home we saw only two pieces. They where extremely rude and laughed at us for bringing this up. No apologies and zero empathy. Don’t go here

Not what I expected. Still Very Good! I was looking for a place where you can order a chimichanga or flauta smothered in sauce and cheese, with beans and rice on the side, add sour cream and guacamole. I ate such a platter in many restaurants in Arizona when I lived there. I called ahead to ask whether the chips and salsa are unlimited when you eat -in. They ARE. Orders to-go are sent with a portion of chips and salsa. The man who answered the phone was friendly and did not rush me. I did choose to go there with my family. We ordered 3 chicken tacos and 3 steak tacos. The atmosphere or layout of the place is what surprised me. There aren't many tables. It is designed with a high counter to the left of the salsa bar. You order at that counter and get your order number. There was a tv playing ⚽ when we went in. Each time the phone rang, it was answered in Spanish. Each time they called an order up, they said it in Spanish first, then in English. There is a tip jar to the left at the order counter. The tacos were arranged neatly, with a jalapeño and onions in the center. Each taco was a small corn tortilla on top of a corn tortilla with seasoned, grilled meat inside. I ate 2.5 and my son ate 3.5. We drank complimentary water. We were full from what we ordered. We disposed of our own plates and napkins. There were about 4 parties dining in when we entered at 2:40pm on a Saturday, and while we were there (about 25 minutes), several more came in. No flies, no hairs, no saucy messes. I recommend it. I believe it may be a family-owned place, with additional staff. Everyone is polite. The place is not dirty, rather there is white paint stain on the floor and there were some crumbs in one spot on the floor. A quick sweeping would fix that. I did not visit the restroom but there we're no unpleasant scents from the entire establishment. I plan to visit again, ordering more tacos with a side of beans. Their menu is simple. They have a chalkboard of specials around the $7 range (tacos, tamales, quesadillas, burrito + drink) and a sides menu. They have a chicken menu, ranging from the choice to buy 2 pieces of chicken up to a Whole Chicken. I spent $9.71 for the 6 tacos my family ate. They make their huge batches of chips fresh every 2 hours. They also make their salsa every 2 hours. They serve green salsa and red salsa. The chips are sprinkled with chili powder or something else red. The back of the place near the entrance to the restrooms did have some smoke from the grill. It did not smell bad. I remember thinking we would likely smell like a grill restaurant when we left. My teen son said he would rate it a 3.5 but I liked it so I rate it a 4.00

Walk in around 4pm, it was alone at this time. One lady behind the counter was on the phone, then took my order. Four beef tacos, a whole chicken w/ sides and 1 chicken burrito. All that for about $46 and change. Gave me no receipt. She went back to the kitchen and didn't wash her hands. She then took some old chicken, not juicy, burned and reheaded it, did the tacos only with one hand glove while on the phone talking nonsense. I did asked her thru another worker to stop talking, I don't appreciate spit on my food. The chicken was old, hard, flavorless, the pinto beans smelled burned, the rice was bland. The customer service was bad and the quality of food is horrible. They will loose clients if they don't learn step it up.