Dillard's - Department store in Auburn - 1627 Opelika Rd Suite 16, USA

Dillard’s has great sales on various brands. You have to sign up for the email list to get notifications on when the prices will drop. The clothing quality is the best (feel and durability) ; therefore, you get what you pay for. If you have found this review helpful, please like and share the review. You can follow me also. Thanks and have a great day!

I am an elite card holder, this was my first time at this location since I’m new to the area. I spent 400 dollars and wanted some gift wrapping. When I got to customer service and told them I needed 3 gifts wrapped the lady went on a rant on how she told them she couldn’t do wrappings and now she had to wrap 3 gifts by herself. She proceeded to talk to us in a rude tone and she kept tapping the card machine and telling me how it is waiting for me to press something with a nasty attitude. I remained calm, never said anything and just waited for my stuff. I had never felt so disrespected, I understand retail can be difficult but why take out on customers.

I bought christmas tree today with 75% off. I was asking to open it before I buy it but they said ‘no’ because that is new item. But after I bought it condition was awful as a picture and different item is in it. So I came back to Dillard’s and ask to exchange it but they said no exchange and no return even item was defect or something. I have to contact manufacturer by myself to handle it. But the worst thing is product is not what I should have. I bought 700 dollars christmas tree but inside 70 dollars cheap tree is in it. I can’t believe this situation happened at Dillard’s. When you buy defect or something in Dillard’s with clearance, you should handle it by yourself. That is Dillard’s rule. Update : After I sent email and post this review, I got an email from assistant manager that she would refund it. But still it was unpleasant experience. Nobody knows this fancy department gave that service. I had similar happen at Dirt cheap about 2 years ago before they closed. Different thing is I spent 20 dollars at that moment, not 194 dollars.

My go to for finding clothes and bags. I like the help I get in the ladies department. Generally the store is well stocked.

Bought a $600 suit sent it off for alterations. It came back. Alterations were not correct. Didn’t hear from them for a while so I went up there. They can’t find my $600 suit. They have no idea where it is. Save your money get a suit elsewhere.

Great customer service. Plenty of options. It was a great experience. I was able to purchase a couple of great items.

Typical Dillard’s with a large selection of clothes. For the guys it’s a great place to find Levi’s in a huge variety, probably the biggest selection in the Auburn area. If you are hunting down unique 501’s this is the place to do it.

Visiting in the area for the holiday weekend and we shopped at this Dillards location for the first time today (Black Friday). Hands down the BEST service I have had in years at a department store! It was so refreshing to be greeted with smiles and offers of help! Kudos to the store managers and department managers!