Dillard's - Department store in Stonecrest - 8000 Mall Pkwy, USA

My mother and I visited this place during the Christmas holiday season expecting to spend at LEAST 2k because we love the company so much. Quality galore, except… awful, very awful customer service. Unfortunately we encountered an employee who was completely unprofessional and made insulting and quite embarrassing comments about my mother’s disability to see. My mother is legally blind in one of her eyes and the cashier asked her (in what she thought was a joking matter), “Do you need my glasses?” Completely rude, insensitive and also intelligent to have asked. I called corporate who connected me with the manager of the store at the Mall of Stonecrest, he was barely apologetic and I could tell I was being brushed off as an every day complaint of theirs. His response was that they would talk with and retrain their employees on customer service and also send my mother a bag of skincare as an apology. Totally unacceptable and also another lovely insult. I will not keep quiet about this. It hasn’t happened and we are dissatisfied. My attorney will be the next point of contact.

You can't trust the people at this store. A few yrs ago, I bought a bottle of perfume and the 1st time I used it, the top broke. I brought it back & even with a receipt, they refused to give me a refund. They were extremely rude & would only give me a gift card (as if I'd ever shop there again). Four years later I give the gift card to my friend. When she goes to use it, another rude clerk tells her, "there's is a ZERO BALANCE on the card". So not only did they sell me a defective bottle of perfume, refuse to give me a refund (even w receipt) and then to top it off, they purposely gave me a blank gift card. They STOLE my $90 is what they did. I GUARANTEE YOU THEY ACTUALLY TOOK THE CASH & kept it for THEMSELVES and gave me a blank gift card.

Like Dillard's. Sales help always friendly and helpful. Wish they had a larger selection of plus size clothing.

Well stocked men's area. Good customer service.

Very nice variety but unfortunately they didn't have what I was looking for

Went here to pick up some sandals for the summer. I love Dillard's, they have the nicest merchandise. I ordered these sandals off the website and had them shipped to the store, because I knew I would be able to pick them up in a day or two. Rather than waiting for them to be shipped to my address. The restrooms are neat, tidy and clean. And there's a lounge area where you can sit for a second or two. I would post a photo of the sandals but my feet aren't done. Head on over to Dillard's and enjoy a pleasurable shopping experience.

I went to the intimate wear section and Keyana, the certified fitter, did a wonderful job of explaining the process and what I should expect. She was patient, kind, and very knowledgeable. Even when she was helping someone else, she still managed to make sure I was ok. Her customer service was superb and I will go back just because of the service I received from her!

Great upscale department store located in the Dekalb county Stone Crest Mall. Lot's of clearance and sale prices too.