Digital Dot Systems Inc - Computer store in Omaha - 13213 F St, USA

I wish I could give ten stars. If you are thinking of using Digital Dot - DO IT! My brand new iPhone was run over on 144th street for THREE HOURS before I found it. It was completely shredded. Shattered screen, display had completely fallen off, inside was exposed. Despite the *extensive* damage (like, really extensive), Digital Dot FIXED. MY. PHONE. Every photo I have taken of my daughter since the day she was born lived on that phone, and I was too cheap to pay the $2/month to back it up to iCloud, so I was devastated. It meant the absolute world to me that these folks would even ATTEMPT to fix the mess of a phone I brought them. They were SO kind and professional. I am still in absolute disbelief that they fixed this phone. They are tech magicians. Because they are the only Apple Certified repair shop in Omaha (and in my opinion exponentially better than the cold-hearted hipsters at the Apple store), they have a lot of customers, so I had to wait my turn for a couple days, but it was WORTH IT to have these wizards recover all my stuff. I was so happy, I took them pizzas. I will gladly pay my $2/month to back up my phone now. But if I ever need help again, Digital Dot will be my first stop!

Joseph was super nice and helpful. He fixed the problem and was even willing to help me with a separate problem that arose. He explained everything very simply and thoroughly as well. Definitely recommend taking your Apple products here!

Called Digital Dot and they were able to help me through my problem in just a few minutes, fabulous. I was calling to see how much they would charge to fix my problem with my Mac and they solved it right away with a one minute talk. Thank You Digital Dot Systems for helping me through the problem. I have taken my Mac to them before, they have never over charged me and I always leave feeling greatful they could take of my problems so reasonably.

My iPhone X for some reason, became unresponsive. I scoured the web for solutions since all Apple stores closed, to no avail. I contacted Apple support and they gave me the option to send it in for repair or take it to their local authorized repair rep, Digital Dot Systems. I’m glad I did. Although it took a few days to get an appointment for drop off, they repaired my phone completely and quickly. Very professional. They even did the repair (screen replacement) at no charge. I’d recommend them any time and plan to use them again in the future!

The work took longer than I was told. When it was completed, and I did receive my MacBook back, the screws for the base had not been replaced. I hope everything else was completed with better attention to detail. The responsibility was put on me to drive the 15 miles back to the shop to have the work completed. Friendly people, they did resolve my problem for a reasonable price, poor explanation about the cause of my problems, poor service. I would like to recommend them as a local Apple Authorized service shop... but I can't give a very high rating.

I took my MacBook Pro in to add an SSD and was thrilled with the performance when I got it back. Six months later, the screen goes out. I called and was quoted $300 for a replacement. There must have been a miscommunication when I went in because I was told it would be more than what was quoted on the phone. Although I was not happy, the team at Digital Dot made it right and stood by their initial quote. This is a company that will work hard to make you happy, and I have to say, it was a refreshing surprise to work with a company that did everything they could to personalize my experience!

I cannot say enough nice things about this company. They went out of their way to fix my son's macbook pro with a damaged display and assembly. They even recommended a new hard case to avoid future damage. We needed the work fast as he was going back to school 500 miles away and they delivered. Brought in on a Monday, apple parts shipped across country during a pandemic by Wednesday and repair done a day later. The actual Apple store said one to 2 weeks with no promises but Digital Dot done in less than 4 days. I HIGHLY recommend them for your future use. They turned a frustrating Apple experience into a pleasant one. Avoid the big Apple box and bring your repair to the DOT. You won't regret it.

Digital dot for the win! Their staff was so cool, friendly, and knowledgeable. They've been super slammed since the apple store closed- as they're now handling all the apple product repair in Omaha. But even with that additional workload and pressure, they manage to be quick and efficient, and handle every interaction calmly and with world-class professionalism. Also, cost is fair and the team members handle themselves with integrity. Highly recommend!