I booked Delta Hotels for my wedding weekend (8/29-9/2/24), and staying here was an awful experience. The service is nonexistent, and horrific. Housekeeping only came ONCE over the span of 4 nights and the one time they came, it’s because I called over 10 times and was very persistent on someone coming to clean my bridal suite. We had a group block and My wedding guests all complained of same thing - no housekeeping. Sleeping on dirty sheets the entire time. They only came to drop new towels and even left the old ones behind. Calling front desk downstairs is pointless. No one ever answers the phone no matter the time or day while staying there. I wish I booked another hotel. The only decent thing is the decor in the lobby area, which was great for photos. This is not a 4 star hotel, it’s more like 1 star. Amenities are old and the rooms need serious upgrades. I absolutely do not recommend staying here especially for something as special as your wedding.
Pools are good but should be open earlier and longer so you get a swim w/o screaming kids. ||I was told there was room service, a dining room, and breakfast. No one ever, ever answers the phone for room service. I got fully dressed and found the dining room, but no AC this hot August night. I left the premises for dinner. In the morning, they give you breakfast. Saturday, with Susan, was great. Sunday was a confused chaos nightmare. The Sunday lady was the problem. ||If you hire someone to take room service orders, you can make enough $$ to fix the AC.
First time here and definitely won't be the last. The food/drinks here are soo good, the staff is pleasant and my king room was very cute. I've been to plenty hotels in NJ, but this would would be placed on my Top 10.
Terrible experience. The fire alarm went off continuously from 9 pm to 1 am, which was somehow connected to the air conditioning. The air conditioner did not work for my stay, and when I asked to move rooms, they said the problem was occurring in the entire hotel. This was a lie because I had 2 other colleagues there, and they did not experience the fire alarm or lack of air conditioning. When I checked out in the morning, there was no acknowledgment of the issues. The bathroom ceiling was moldy and peeling- prior water leak? I don't plan to stay there again.
Don't be fooled by lobby. The room I got was 137 and it smelled like cigar was smoked in room altho sign outside room says non smoking.
service was lack luster at front desk and phones in room are dummy phones. no way to call front desk or wake up call nothing. this was the case before as well when i stayed here. was told only 0 or 9 work that's false. iron board was bent and hair stuck to iron. location is off busy route 1 but close to everything if you are on business travel.
Find another hotel.
Very, very nice room and lobby. Great experience from the front desk to the friendly professionalism of the housekeeping staff (thank you Sabrina & co) to the great breakfast (they have an omelet guy! And he's good) and friendliest kitchen staff, I was losing faith in NJ hotels; pretty happy to have found this spot. If I seem to be in a good mood it's because I am now. Thank y'all!
Not a bad hotel but not great either. The rooms were comfortable and clean which is the important thing but the hotel is lacking the small details that make it enjoyable for the traveler such as better food in the restaurant and staff that are motivated instead of looking miserable to be working there. The hotel needs improvements .
What can I say about this hotel! Just lovely!!
We are loyal Marriott Bonvoy members and Marriot properties are always our first choice. We always get our upstages, welcome gifts and free breakfasts (where available)
From the moment you walk into this property it smells like vacation. I said it smells like a vacation spot full of beautiful flowers.
Extremely clean.
But for me, it’s always the staff. Hospitality is not an easy job. But the staff here are outstanding. We needed extra linens for the pull out couch and they were delivered before we were even unpacked.
Our fridge wasn’t working well and one was sent up to us right away.
2 pools to choose from at perfect temperature and an amazing gym with everything you need for a workout while away.
But the the desk staff, next level kind and accommodating. Always a smile and a kind word.
From someone who has stayed at several Marriott properties, I would highly recommend this one to anyone staying in this area.
