Delta Hotels Milwaukee Northwest - Hotel in Menomonee Falls - N 88, W14750 Main St, USA

Good sized rooms, all the normal stuff... carpet was meh. Ask for the sheriff when you visit the bar. Steak or salmon or bone in wings, the boneless are nuggets with sauce. Great gym with kettlebells, dumbbells and plenty of space. But it's hot, no AC down there...

The room was freezing when we got there. Took 4ever to get the heat turned on. Water in the shower was tepid at best. Lighting in the bathroom was horrible. Not bright at all. Could use a grab bar in the shower. That is handy for everyone, not just elderly. I'm not impressed with the property. Breakfast was not to my liking, but the appetizers were awesome. Wings, crab dip, cheese curds were outstanding

Overall, I enjoyed my stay. The room was quite dusty upon arrival, so I used my disinfectant wipes and Disinfectant spray to rid the room of that. The tea/coffee maker ruined my stay. I drank the complimentary chamomile tea so I wouldn't get sick but wound up losing my voice. The more tea I made the worse my condition became. I stopped at the front desk and the representative (petite woman, dark shoulder length hair wearing red lipstick) was pretending to write something down but never did, didn't ask my room number, or name and stated that the tea/coffee maker is a housekeeping issue. Thankful for the housekeepers for always leaving me extra tea because I told them I didn't drink coffee, that's the only reason for so many stars.

This was really a shame I even have to do this. If you can stay at another Marriott or another hotel in the area, do so just to avoid staff that don’t care about follow-through. I was here for a quick wedding weekend. I flew in late Friday night and checked in. The front desk worker was lovely at first - friendly, helpful, and kind. My friend and I had separate rooms so we went on to our separate floors. I immediately noticed the air in my room was off - I went to the unit and saw it was set at 58 degrees and reading 73 degrees. That tells me someone knew it was messed up and tried turning it down to try to get it to work instead of informing the front desk. I turned the unit off, set it at a normal temperature and it never kicked on. Clearly the unit was broken or dusty, or frozen. I figured I was just down so the front desk would remember me from 5 minutes ago and I could see what resolution could come from this. It was 11:00pm - I wasn’t expecting a service guy. I was hoping for a fan or an offer for a new room if they weren’t full. I was met with the same front desk lady. I explained the issue and she had no response. Literally - no sorry, no resolution - she didn’t speak. So I continued and asked for a fan. She said, “we don’t give fans to guests.” She also never offered to move me. I was shocked at the mood switch from 5 minutes prior that I didn’t ask for a new room (the only lesson I’m taking from this is clearly I have to be more assertive) and just asked if someone could look at it tomorrow. She took my room number down and said they’d do just that and said, “thanks.” Again, no “sorry that’s happening,” or “we’ll get that fixed asap!” She was the same person, but it was like Dr. Jekyll and Mr. Hyde. I slept that night in a very stuffy hotel room. Finally the next day I went down and asked for a Supervisor who was not on duty (supposedly). A different front desk worker assured me they were going to look at it and I finally asked to move rooms, to which they did grant me. I was told when a manager/supervisor would be in 4 different times - either their communication is off or they were giving me the runaround because they knew I wanted a refund or discounted rate for the absolutely terrible human decency that was Friday night. I even left my phone number to have them call me - no avail. Clearly I’m paying full price for some poor service, so the only thing I can do is share my experience. Again, it was a lesson for me that kindness and understanding doesn’t always get you far - you have to be assertive because people will let you down no matter how persistent you try to be.

Rennette on the banquet staff made our entire night. She was so attentive to our needs and even anticipated when we needed anything. If you want to have a memorable night that goes smoothly - book here! Thank you Rennette for the great night and we hope to be back soon!!

Fantastic. Soon as you walk through the door, it is so bright and clean looking. Super friendly staff at the front counters and in the restaurants/bar. The rooms themselves were super clean and laid out nicely.

I recently stayed in this hotel after we celebrated my grandmothers 80th birthday party. I hadn't intended to book a room, but I did so at the last minute as we were tired. Upon checking into my room, 1 of the complimentary water bottles had been used. Them when my daughter went to use the restroom, there was hair in the toilet. I mentioned this to the front desk staff who only offered to tell housekeeping. Like seriously, that's the best you can do? I was very disappointed in this level of customer service and the cleanliness of the room. Not to mention the walls are horrible. I heard people talking loudly all night. I dont think I will ever rebook this hotel.

Room was exceptionally clean and fresh. Beds were comfortable. There was a small refrigerator in the room. Front desk people were very pleasant, knowledgeable, and quick. Check in was a breeze. Our stay was very pleasant.