Del Taco, 28082 The Old Rd, Valencia, CA 91355, United States
Geo Location
Lat long (34.4322013,-118.5905723)
Del Taco - Featured Reviews (669)
It was not a great experience at this Del Taco. I paid extra to add sour cream to a tostada. It was clearly added to a pre-made tostada. The tortilla was soggy. See attached photo.
Hands down the best Del Taco in SCV.I really enjoy coming to this restaurant.My food is fresh every single time.Customer service is fast and friendly.Shout out to the whole crew.You guys are the MVP.I really hope your hard work gets recognize.
There is a lady that’s very with poor attitude I asked for 2 green sauce. She tried to charge me 27 cents for a second one. She is pretty heavy set lady and I don’t if it rings a bill to any of you guys. She need to be fired. It’s not the customers fault for her working there. Customer service with a smile is don forget that.
Great service, great food. Really nice Employees, especially Josh. I can really tell that he takes his job seriously and cares about his customers.
Not a good experience at the Old Rd, Valencia CA location at all!!! I ordered 2 crispy chicken soft tacos, and thankfully, I always open them up and spread around the cheese and the lettuce. I did this with the first one, but when I opened the second I immediately saw a dead fly mixed in with the lettuce 🤢 I've contacted Del Taco multiple times with no response except an email stating "they take this kind of thing very serious and will be in touch asap." They sent that email 3x but have not followed up despite my multiple calls! I was was sick for 3 long, miserable days with food poisoning.... basically lived in my bathroom! I will never eat at another Del Taco again! And since they don't seem to care about or take the safety of their customers very serious I think everyone should know..... they do not care if their food makes you sick!
This Del Taco is a joke. The service is what makes it a joke. Maybe train the workers to provide some form of customer service. I will never stop at this circus again. By the way did I mention you should train your workers, especially on how to use the cash register or maybe attend customers when they show up instead of gossiping. Just close this Del Taco down and give us a better choice in the area.
Had to update my rating. I used like the people. But not sure what is going on now. One lady was nice which makes me feel bad for this rating. They now keep messing up the orders. You get home and everything is wrong. Drive back and no says sorry or refuse to refund the money.
We had to put in a complaint with corporate tonight. Went through the drive thru, got all the way home, only to find out some food was missing. Called, no one answered. Drove back to the store with the food we were given, showed them that they forgot to pack some of the food, and the woman "fake manager" was mad at us. She refused to refund the missing items. Insisted on making them (angrily) and gave no apology, no nothing. She refused to give her name and said talk to Brianna tomorrow, I don't deal with this. I worked in retail for over 20 years and would never treat a customer this way.
Loved my stretch with Justice today. She was able to identify all of my tight areas and customize the session for my exact needs. I left feeling better than I have in months. Thank you!
