Days Inn & Suites by Wyndham Union City - Hotel in Union City - 6743 Shannon Pkwy, USA

The room and bed were only useful for an emergency since our flight was cancelled. We were looking for a hotel with breakfast since it would be our meal of the day and there was only muffins and juice. When we asked if there was anything else, they very rudely replied that there was not. Terrible service!

If looking for a bed to sleep in and a bathroom to clean up in, this is the place. The room was nice. TV worked, bed was comfortable. The area around was quiet, plenty of space to lay suitcases. 2 places to have suitcases off the floor. Very disappointed with "breakfast " offering. The word 'light' is used to describe the breakfast offering. Standard size chocolate chip muffins. No butter/margarine, no microwave, no plastic ware. The juice machine was off. The front desk person was apologetic and reset the machine. The juice was cold. Hot water for tea was available. From the taste of the tea, it seemed that the hot water ran through some of the same tubing as the coffee. There was a coffee flavor to the tea. 'Light' breakfast would in addition to muffins, juice , coffee and tea, include bagel, bread, toaster, butter/margarine, jelly, yogurt, and milk. At similar hotels, waffle ( cook your own) and cereal have been included in the breakfast offerings. Service rating is based on the expectation of light breakfast vs actual presentation.

The room and facility were great. The "free breakfast" was a joke - consisting only of tiny muffins plus coffee, juice and tea. Not even a cereal offering.

Room smelled very bad of smoke although it was suppose to be smoke free. Chair in room needed replacement. Breakfast very disappointing. Only food available was muffins. Alivator sounded horrible, but no problem with it.

The room smelled like old urine. They served ONLY snack sized muffins for breakfast. Very poor experience

I am writing to express my profound disappointment and extreme dissatisfaction with the treatment I received during my recent stay at your Days Inn hotel. I arrived with high hopes, having read positive reviews about the hotel and its staff. However, my experience was marred by an incident that not only shocked me but left me deeply hurt and disrespected. On the 2nd night of my stay, my daughter, a 24-year-old adult, visited me at the hotel. When she approached the front desk and requested access to my room, the supervisor on duty, whom I assume is the daughter of the owner or manager of the property, demanded to know whom she was visiting and the room number. My daughter, rightfully offended by this invasive questioning, chose not to disclose this information. Instead of handling the situation professionally, the supervisor rudely informed her of the hotel's "NO GUEST" POLICY. What followed was a series of disrespectful, condescending, and outright insulting behavior from the supervisor. When I confronted her about the issue, I was met with hostility and aggression. She raised her voice, pointed her finger at my daughter, and repeatedly insulted our intelligence, stating, "IT'S SIMPLE!!!" while belittling us. This level of disrespect was utterly mind-blowing and completely unacceptable. Furthermore, the supervisor's behavior extended to prior incidents during my stay. I was subjected to threats of eviction and the loss of my deposit due to alleged violations of hotel policy. This treatment was degrading and humiliating, especially considering my professional background as a college graduate and government employee with a respectable salary. Despite being a paying guest who followed all the rules and policies, I was made to feel like an unwelcome intruder, unworthy of basic courtesy and respect. I am appalled by the lack of professionalism displayed by your staff, particularly the supervisor, whose behavior tarnished my entire experience at your hotel. I must emphasize that I packed my belongings and left my home to seek solace and a peaceful environment, not to be subjected to discrimination and mistreatment. As a result of this ordeal, my daughter, who initially intended to spend time with me, refused to return to the hotel, and my overall emotional well-being was severely affected. I urge you to thoroughly investigate this incident, take appropriate action against the supervisor involved, and implement necessary training to prevent similar occurrences in the future. Guests, regardless of their background or ethnicity, deserve to be treated with dignity, respect, and professionalism. I sincerely hope you address this matter promptly and effectively. My experience at your hotel has left me deeply scarred and disillusioned, and I trust that you will take the necessary steps to rectify this situation and prevent it from happening to other guests.

Very impressed with the hotel. It was very clean inside and outside. The parking lot was free of any trash that I was aware of and the rooms were cleaned and smelled as if it had been sanitized. When I called the front desk they answered promptly and were very courteous. I was completely comfortable at this hotel.

Awesome location, near to shops that are in walking distance. Arrived at the hotel around 1am and met Tanya who is awesome, she was at the front desk and made check in so easy. I guess she saw how tired we were. Later on that morning met Kimberly who is awesome as well who always has a smile and gives great recommendations as to where to go, what to see and where to eat. The escovich fish at Carri Fresh was really good. Not forgetting Emilio who always has a smile as well when we returned from our outings. Great staff, awesome stay. Will definitely stay there again.