Dairy Queen Grill & Chill - Fast food restaurant in Monroe - 1600 Sterlington Rd, USA

Customer service was upsetting. After placing the adult portion of my order, in the drive thru, I searched for the kids section. I was unable to locate it. I asked if they had a kids section, because I didn't see it. She stated they do, so I looked again. Not wanting to hold up the line any longer, I said "there's no kids section" and could she tell me the options. She rudely said, "it's there" and began to list the options. I said, "it's not", and was about to place that portion of my order. At that point, another voice came on the speaker and I completed my order with her. At the window, I explained that there is no kids section and the other representative should not have spoken that way to me, amongst other things. I was uncomfortable after finding out that the previous rep made our ice creams. I was offered the option to have them remake them, but I declined. However, I did not end up eating mine due to the uncomfortable encounter. The second rep was very professional and pleasant, and is the reason I gave 2 stars. The first should not speak to customers if she can't speak any better than that. Pictures are included of the drive thru menus taken after the encounter. Let me know if I'm missing the kids section.

The staff was friendly enough but they got our order mixed up with someone else's. When we took part of the order to the counter to let them know we we were told that we had ordered that. A few moments later and one of the servers came and explained about the mix up. They were out of ketchup and ranch, there were no lids for drinks at the drink station, I had to go back to the counter to get some. But they were super friendly and a little busy so the mix up was understandable.

My daughters ordered on the app for 3 blizzards to pickup in the drive thru. The were melted when they gave them to them. When they got there the workers just stood and looked at them.

Milkshakes are so good it makes me forget that they can't make a simple grilled cheese to save their life... the name says it all "GRILLED CHEESE". NOT cheese toast!!!! But somehow 5 times now I get some burnt a§ cheese toast.. but like I said the shakes make u forget lol

I wish we could go here more. We were so very excited when this 165 N branch was opened. But every time we go here, the service is slow, they get our order wrong, and we end up disappointed. The food is good and prices and reasonable.

Went through the drive thru ordered a large sprite didn't receive drove around had to wait behind 2 cars when I got to the window a second time I receive my large drink got home drink was nothing but carbonated water called to the restaurant told the young lady what my problem was she stated " let me let you talk to the manager I heard the manager in the background saying it was sprite then I got hung up on I learned my lesson never go to this overpriced establishment again

Was told I had to wait 15 minutes for the system to reboot... during dinnertime? I'm sticking around because I have wanted soft ice cream for a week now and I finally was able to get it (I hope). However while waiting, ladie's bathroom has no wastebin in the stall. Desgusting.

Good food but rude service I caught the person at the window trying to steal from the store. I was charged an exorbitant amount for a small blizzard and a dipped cone. When I looked at my receipt it wasn't my order so I asked the guy who brought me my food to bring me the right receipt. Shortly after the same woman took my order and gave me the receipt came out and said that she didn't ring up my order (red flag) and that if I wanted my receipt I would have to pay two more dollars because she didn't ring up the right order so in order to keep her from being able to steal I told her I would pay the $2 and to bring me my receipt. Once our got the receipt about 10 minutes later I started to piece this back together and I realized that not only had they overcharged me but she had done that in order to try and take the money That's the only explanation that fits. Why would she take my order then give me somebody else's receipt and charge me what was on that receipt and then when I ask for my right receipt she tells me I will have to pay more if I want what's up with that how can a small lizard and one dipped cone cause more than a whole family meal so if anybody goes there there reads this make sure and check your receipt make sure that you're charged the right amount and most of all I hope they catch her in the act because I don't like thieves