Dairy Queen Grill & Chill - Fast food restaurant in New Kensington - 305 Greensburg Rd, USA

We used to go at least once a week. Then the service changed and our orders started to get really messed up more and more. I always get the same thing, extra strawberries and pecan blizzard. I've gotten a sundae, I've gotten just pecans, so we can't go thru the drive thru anymore. It might not be that big a deal but when you pay extra money over and over it adds up. It's a shame cause they are all very nice people.

There was no one in line. I waited 20 minutes and was ignored at the register. A gentleman came in and told them he was shorted his burger and they said he drive away to fast and it wasn’t ready. He said he had already been waiting 40 minutes. Att that point I had been there 30 minutes and no one helped me so I left. This was the new Kensington store. Will never go back. That was just unacceptable

They had an issue with their freezer and our custom ice cream cake order melted. They offered me 50% off the cake but we instead asked for a new one to made the next day. They happily did so and even seemed to upgrade the icing decorations as there was more detail in the new cake. I would've gave 5 stars but sadly when I went to pick up the new cake, they still gave me the melted one so I had to go back. They quickly got me the correct cake but I still waisted am extra 20 minutes when the cake was already a day late.

We ordered a Halloween themed cake for our daughter’s birthday and also got a four pack of the pre-made dessert cups. The dessert cups were great. The cake- AWESOME!!! It was so incredibly well done. Even the writing had a spooky look. The workers taking the order and when we picked it up were so friendly and helpful! I highly recommend!

Ordered cheeseburger for myself and icrceam for the kids... but received a hotdog with the grossest burnt chili on top. Didn't realize until we were almost home and was not going back to sit in that long line again.

I love this Dairy Queen! The food and deserts are so good! But some of the staff need an attitude adjustment! That will not deter me from going there though!

Food was alright, albeit expensive for what I got. Would go again, but only if it's the most convenient place at the time. My photo is of their "large" fry as it was served to me. Definitely wouldn't call that a large...

My medium size blizzard with extra toppings 😂 as a former employee, this is shameful.