Culver’s - American restaurant in Carpentersville - 8000 Miller Rd, USA

My wife and I both ordered a 6 piece shrimp meal. Food was very tasty. My wife actually had 6 pieces of shrimp in her meal. My serving only had 5 shrimp. Evidently someone in the kitchen was unable to count to six. Upon refilling our ice tea, the sweetened ice tea was empty and the non-sweetened ice tea ran out before our cups were full. Definitely not the best Culver experience.

Usually I love this location but lately they have been giving such little food. This was my north Atlantic cod dinner and there is usually way more food but when i saw what I got it wasn't much

We love Culver’s and the Crystal Lake location is probably the best we have been to. Huntley is not too bad (but they never have any Marinara sauce and cheese curds are terrible without marinara sauce) but the Carpentersville location seems to have the absolute smallest food portions, almost no fries, and food is often cold. I would definitely recommend the Crystal Lake location instead.

What can I say about this location, I came in on an evening of 11/4/23. The employees here should offer at the drive through if they want the number tag on the car, before they can scratch it when they put this on the door handle. After my vehicle had been polish a couple days before it was so shiny and now damage. I will like for the manager to address this matter.

Simple drive-thru order, deluxe double cheese burger and a simple bacon cheeseburger. When I got home I had two crispy chicken sandwiches and fries in the bag. How many people does it take to work the drive-thru window…?? 4/10/23 UPDATE: Received vouchers plus a 25% off any order in the mail today. The store manager reached out to find out what happened, apologized for the order mix up, and offered to rectify the situation. Thank you!!

Food has always been great here however we just left after ordering curds and a drink and they had already cleaned out the custard machines so we couldn't get custard even though there was still 15 minutes before closing. Then they forgot the dipping sauce with the curds.

We came here via the drive through and had a larger order (3 kids meals , a value basket and a dinner). We ended up waiting for close to 15 minutes, which was ok, I understand it getting busy. But then they forgot our custard, asked me what custard I ordered(?) when it was on the ticket, so we waited for that as well. They apologized but that was all. When I got home however, I received 3 pieces of Cod with no fries, and I ordered a 2 piece cod dinner with fries and coleslaw. I appreciate the gesture in giving me an extra piece of cod…but they forgot the fries that I ordered. After waiting 15+ mins I guess I expected that at the very least I would get what I paid for. A bit disappointed by this experience as we love Culver’s and normally have no issues.

How absolutely unprofessional is this Culvers location. My husband sat and waited an hour to be interviewed! The manager Kevin took someone who walked in late and offered him a drink and He did not receive the same treatment. We will be calling corporate!😡😡Not an apology or even an acknowledgment how very rude and unprofessional they are here!