Culver’s - American restaurant in Cape Coral - 309 SW Pine Island Rd, USA

Guy who took our order outside was very nice and when we ordered a family sized cheese curds, he mentioned that the amount of curds we'd be getting would be massive. When I received the curds, it was literally just a size large inside a take out container. Was only enough for about 3 people. Not a family size.

This is the third time my husband has ordered us two shakes and a side of cheese curds online when he got there to pick it up curbside (we live 5 mins away) it wasn’t “ready” and he had to wait 20mins just to be given half melted “concrete” mixers and Luke warm food at best. When he pointed it out they offered him coupons as a solution. I love culvers but this location is trash now. He called to speak to a manager when he got home and the manager again just offered coupons. We did get a refund after my husband told them to refund it because we won’t be drinking our ice cream.

BUG IN ICE CREAM! I go here pretty frequently and the service is inconsistent. Even if you do curb side on a slow day you're waiting 10-20 minutes after your arrival time. My ice cream is always melted. The food quality is pretty good and I love their gluten free bun option ...the other day my ice cream was soup and today there was a bug in it. Think this is my last time eating here for a while. :(

The place is top notch.. Never had a problem with an order and we've been there a lot. Best fast food value out there.

Staff is friendly here. The food is okay. My biggest concern is the ant problem they had the last time I ate inside. Our table had ants walking on it. We got up and moved to another table, and informed a crew member of the issue. She shrugged it off, like eh okay. I no longer trust the cleanliness of the restaurant, nor the crew's ability to care about the customer experience.

The frozen custard is great when we get the concrete mixers done right, which it was NOT the case the last few times we were there. We go to this location at least once a week, night time. We usually order 4 concrete mixers, last week 3 of them were wrong, but I only noticed when I got home.Tonight they had to redo my order 4 times. There were about 10 kids working, and it seemed like no one knew what they were supposed to do. I gave them my card to make the payment, they had it but still asked to see my card again lol!!! They were lost. This store is very busy to have employees with no knowledge of the products served. I will be coming again, for sure, but I'll make sure I'll bring my order written on paper so they can read as many times as they need to.

Food and service were fine but they had like 25 employees working which seemed kinda crazy for 5:00 PM on a Saturday. Also listening the one 40 year old dude bossing all these high schoolers around was quite off-putting. Like of course they aren’t perfect dude there’s no room to move back there. I’ll stick with the drive thru.

I love Culver's in general, but this location has fallen on hard times. Maybe it's the mgr, or the quality of the available help, but when we started going here in 2020 it was fine, but somewhere in 2022 the place got musty and a little stinky. They aren't cleaning it well. Then, you can't even sit on the main aisle along the East side of the store b/c 3, 4, up to 6 workers go on break at a time and congregate over there. A) I complained once to the mgr b/c these workers on break were loudly cussing in front of my kids. Mgr just walked into the back--didn't say he'd address it. Idk. B) Another time one worker met their non-employee friends on their break. Loud, sat in the booth next to my family, and the friends bought nothing. Just loitering. C) Another time, two employees--who happened to be a black kid and a latino kid--were legit shouting about US immigration policy, as if they were going to solve it on a 15 minute break by just Googling stuff and yelling it at one another. D) Another time 6 were just standing around and you couldn't even walk down the aisle. Had to walk all the way around. Just no self awareness or basic customer service smarts. E) And one of those times at least 5 tables had garbage on them the entire time we were there . . . while the teen workers sat around/stood around on break. Do your jobs. Bad mgr and help is tanking this place.