Cricket Wireless Authorized Retailer - Cell phone store in Schenectady - 1400 Altamont Ave, USA

Customer service person was more interested in talking on his personal cell phone and was no help whatsoever

I called ahead with questions and talked to Justin. Later in the day I stopped in to buy a new SE phone. Justin was great and made the transaction easy to understand and seamless. He spent time setting up my new phone and helped me to transfer everything over from the old to the new. He applied my new screen protector and made sure I had accessories that I needed. If I had tried to do the new phone setup myself, I'm sure it would have taken so much more time and would have caused me so much frustration. While I was there, two other customers came in because it is a busy location. Justin was manning the store by himself, but was able to help others between set-up steps. He is very proficient at his job and I hope Cricket Wireless recognizes the excellent team members who make them look so good!

What a wonderful experience!! Thank you to Rebecca - she was thorough and showed patience with 2 senior citizens who needed a lot of guidance!! We are happy with our new phone and wish to offer thanks and the highest rating for Rebecca's professional customer service. 👍🏽👍🏽

She was wonderful getting me a new phone when my old one broke

Ashley was amazing to work with! She was so knowledgeable and nice. She answered all my questions expertly and made my transition to a new phone seemless. I couldn't recommend this store's customer service enough!

I love Cricket Wireless! The staff at the Rotterdam location is extremely nice, knowledgeable, and very helpful. When my son lost his phone and someone hacked into his account, Katie saved the day!! She immediately put a freeze on his stolen phone and set up his new phone within a matter of minutes! Also, the price is very reasonable and affordable for unlimited talk, text and data. They use AT&T network which has been the most reliable for me. Thanks Cricket Wireless!!

I had a great experience at Cricket today. Kathryn helped me instantly and honestly got me in and out quicker than any other experience I've had in a mobile store!

Justin got me a great deal on the latest flip phone he’s best from all the locations