Crest Hill Inn - Motel in Crest Hill - 2109 Plainfield Rd, USA

Horrible service not even proper English. Rude. Lear how to speak proper English thank you if I could give 0 stars I would. Plus no proper English Arab accent and they talk to you like if they the owners. First learn the proper English accent and then be rude. Don’t mumbled the English words. Don’t go here they don’t talk proper english. And the be acting like they owned the place. With the accent please.

Worst customer service Knock on the door before check out called me a derogatory name as I left They have bugs and roaches

A lovely location, but Very unpleasant experience. The first night in room #16 the room was very dusty and the floor was dirty. I had to call and ask for a broom or a vacuum cleaner to clean the floor. Every day after that for 7 days I did all the housekeepers work since the housekeeper never came to the unit. The sheets when requested majority of them were stained. Even the mattress cover was already stained from the first night. When I requested a changed one, I was told that was the only one they had and it did all 7 days with its stain. The vacuum cleaner had an awful dog scent in it, even when I emptied the dog hairs and garbage in it, it kept the stink. I previously said I would not review this place due to this awful experience, but, I do not know how many other people of colour may experience this same awful situation and would need to beware.

Bugs ‼️‼️‼️ DIRTY the blanket look and smell like B.O. AND HAVEN'T BEEN WASHED IN WEEKS NOT DAYS ‼️THE BATHROOMS GIVE YOU THE CREEPS LIKE SOMEONE IS WATCHING YOU😳‼️💯 It's like walking in A ROOM FROM 1995 . NOT TO MENTION HOW RUDE AND DISRESPECTFUL THE OWNERS ARE 🤬🤬 JUST THAT IS REASON ENOUGH NOT TO STAY. WHEN YOU CALL TO CHECK FOR VACANCY AND OPT. TO SPEAK TO THE front desk, they ANSWER rudely and say YEAH ⁉️😳Or WHAT IS IT ⁉️⁉️😵 like your interrupting their movie. Yes there ROOMs are $75 but don't try and pay with a card unless you don't mind being belittled for not carrying CASH .🤬🤬🤬🤬 Bottom line ONLY STAY THERE IF THERE IS NO OTHER ROOMS OR TOO MUCH STUFF IN YOUR CAR ‼️💯

I did not pay for a room here, I just called to ASK for their availability because there is nothing on google and I spoke to a gentlemen who told me to call back the DAY I would need to come in to CHECK for availability, how does that even make sense? I need a room for the 24th and he said "call back then and ask me" how unprofessional.

Rudest people I've ever met and too cheap to pay someone to man the front desk at night. I paid for a week there and they tried to swindle me out of a night and they don't want to give receipts. Hope to God you don't need help after nine, they'll bite your head off. The shower curtain was yellow and smelled disgusting, there was a hole in the wall, barely any outlets in the room and you can tell they need to do some major updating because the outlets that were there were very loose. The water was cloudy so don't try drinking it. Their ice machine is one you reach into and some of the ice had black particles in it. Maybe mold? They don't care if the guests scream in their rooms or slams doors and trust me they won't take noise complaints seriously. They have cameras everywhere BUT the parking lot. If you're lucky enough to catch the owner and his wife at the front desk they'll likely be on their phones and be severely annoyed if you need ANYTHING. There's a reason this place has a sign that says no refunds under any conditions. They don't care.

This place is changing quickly, it used to be clean and quiet, now there is a lot of stuff in the hallway, they don't even clean anymore!

Its ok thier blankets need replacing have burn holes in them they need to replace pillows they are very old.need to revamp tubs you cant even take a bath with out having to put rag in drain. No little shampoos or condioners. They never came around to offer new towels or linens. We had to ask for them. All in all its an ok place to stay but its not the greatest either