Cracker Barrel Old Country Store - American restaurant in Alcoa - 771 Louisville Rd, USA

Whatever you do, don’t use the Cracker Barrel App to order from this store. Pick up time was for 4:34pm. Had to wait 45 minutes after arriving to get the order that was supposed to have been ready. Cheddar bites were cold and an entire Apple Strudel Pie (whole) was left off. The order and the receipt both clearly stated whole (WH). I’m not sure if it was a joke or if it was done intentionally but they put some broken and unappetizing parts of what could have been apple pie from a trash can in a plastic container and sent that instead. I have to wait up to ten days for a refund on the pie instead of the manager offering to have one ready if I wanted to come back to get it. No confirmation info was given for the refund so it’s a wait and see situation. The photo of the pie scraps doesn’t do it justice. It looks slimy and unappealing in person. I’m not even going to try to taste it because it doesn’t look right at all. The clear juice could be anything and in person it looks as if it could have been taken out of a trash can or off a used plate before it was raked off into the trash. I managed a restaurant when I was younger and before that I was a server for some time also. Needless to say I don’t like to criticize or leave bad reviews because I know it can be difficult at times. Everyone is human and no one is perfect but I’m seriously disappointed. It’s going to be some time before I decide to give Cracker Barrel another try. Hopefully it’ll work out better for you.

My server, Kaya, was responsible for several tables while I was there. Yet, she was very attentive and kept my two drink glasses filled, as well as asking me if I needed anything. There was a very large party she was also waiting on and appeared to be just as attentive to their needs. I think of how easy it would have been for her to ignore my needs, since I was dining alone, and focus on the large party and other tables. She made me feel like I was her only guest. The food was delicious, and as always I left full.

Well, cracker barrel corporate is at it again. Over the years they keep changing the country boy plate. Now they changed it to steak tips instead of the larger steak. Personally I think the steak tastes like the lower end steak you would buy at one of the big box stores. And on top of that they're charging you more for less now. And it all changed last month from what the manager told me. I had since wrote to corporate with no answers back. Says a lot about the new leadership at corporate. Over 20+ yrs C.B. you lost a family of 5 now. Just remember who pays your bills...

Our waitress was really great and took care of us and had our food out to us quick. I love the fireplace because it's relaxing. We loved the food. Just can see inflation in the small amounts they served.

I took my Aunt here today for her birthday. She rarely gets out, so it was an extra special treat for her. Food was great, and Mandy provided over-the-top service!

Upon arriving at the Maryville Cracker Barrel store my food was ready and I was checked out immediately. I have thoroughly enjoyed each and every time I stop at this store. The food, the service and the atmosphere are always excellent. I would absolutely recommend this restaurant to anyone who wants truly excellent home cooking at a reasonable price.

This is what you get when you order over medium eggs. Clearly those are not over medium. I chose not to eat them because it wasnt what i ordered. They were hard, the server came back 1 time to give us the check. We aren't wanting compensation DO BETTER!!!

My favorite restaurant. Unfortunately no matter which one you go to they're always out of something or it's been discontinued. Love the trout but you have to send the plate back several times before they cook it properly. The country fried turkey is awesome.