Courtyard Yonkers Westchester County - Hotel in Yonkers - 5 Executive Blvd, USA

Positive: My room was cleaned with fresh towels almost everyday. They keep the hotel grounds tidy. & the hallways smell good when you?re walking through. Negative: Pool was never open & pool door handle was broke off. Needs charging stations for electric vehicles.

I stayed at this hotel from July 30, 2024 until August 8, 2024, and I WILL NOT return! Here's why: 1) At check-in, I was informed by the desk clerk that the suite I reserved over a month prior wouldn't be available, but would be available within one to two days. I was asked would I be willing to be put on a waiting list. I declined to be on a wait list for two days for a nine day stay. When a guest travels across the country, you want to unpack your bags, shower, and get on with the purpose of your trip. One wants to be able to do this especially when you're traveling with a child, as was my case. 2) During check-in, I was told by the desk clerk that there would be a $50 per day 'incidentals fee' (not publicized anywhere) that would be refunded to me within 3 to 5 days after check out. That did not happen. I sent a request to the general manager (Mr. Frank Rivera), and have yet to hear from him. 3) I washed one small load of clothes in the laundry room at this hotel, and it was problematic. The machines are all three dollars per load, yet when I scanned my credit card, I was charged $12. Charging discrepancies occurred on both the washing machine and the dryer. I went to the front desk when this issue occurred, and the young lady explained to me that the hotel was aware of discrepancies with the laundry room machines, and that I would be reimbursed upon checkout. Well, the reimbursement I received was a bit problematic. 4) I went through a three day straight run-around of having to rekey my room entry card at least three times per day. I was told that my cell phone or keys were probably causing the issue. I made the corrections, kept the key card away from both, but still had the problem for three days straight. 5) I witnessed and recorded the most outrageous interaction between a hotel front desk clerk and a client of that hotel. I wanted to speak with Mr. Rivera in order to keep my observations at the lowest level hoping that he would be open to an outsider's unbiased observation. I had never before seen a front desk attendant refer to a hotel guest as 'Bro' and loosely use the word 'Sh*t' while angry. The guest was upset over a credit card issue, specifically wanting to know why the desk clerk needed to have his VISA card again. The desk clerk did a very poor job of explaining why he needed that guest's credit card again, in my opinion. The guest kept replying that he was concerned about credit card fraud. Had the clerk listened to the guest as opposed to allowing the verbal altercation to escalate, he would have eventually understood that guest's security concern. As the professional who is providing the service, there should have been more discernment of 'why is this guest so agitated'. Having said all of this, I have to say that my overall stay was a quiet and clean one. The housekeeping staff were some of the most professional that I have run into. The one maintenance gentleman Patrick was all over the place, and always in action taken care of things. This will be my second problematic stay at a so-called 'by Marriott' hotel within a two-year period. The Marriott sister hotel to this one (which is located right across the walkway) is where I had a seriously problematic stay back in 2022. Trying to air my concerns within Marriott was a waste of my time. It seems to me that the Marriott system of handling customer concerns is designed to frustrate the customer. One now has to use email to communicate your concerns with Marriott, and that system appears to be handled by AI. I refuse to be put on a communications hamster wheel to be heard, thus my reason for having to post this review. Corporate America does not seem to understand or care that people don't want to sit down and have to write negative reviews. They simply want their concerns to be addressed by that particular business entity. It seems that this will be the future of handling problematic business interactions between the customer and the business. RECOMMENDATION: Record all interactions. Especially credit card uses while on the hotel premises.

I stayed for two nights. Smoke free but the entire hallway smelled like weed for both nights. We left in the morning at 10am, came back in the evening and our room was not made or cleaned. You can hear EVERYTHING going on outside your room, in the hallway, and next door. No privacy at all. There were kids working out outside extremely loud late at night while folks were trying to sleep and nothing was done. The TV in the room is very slow it's insane. It's in a decent location though but I wouldn't stay again unless absolutely necessary.

I know this is only a 3-star hotel, but yikes. The only reason I'm giving 2 stars is because the staff was SUPER nice. Very friendly, polite, helpful. And they serve Starbucks at their cafe. Other than that... we stayed in a room that "sleeps 5" - 2 queen beds, and a pull-out couch. The pull-out couch was unusable. My husband was sleeping there while I took a bed with both of our daughters and my mother took the other bed. The support that it's on is sinking in and torn, and the mattress was basically springs with a sheet over it. To make it more bearable, he moved it to the floor, but that absolutely should NOT be advertised as something someone can sleep on. The room was "clean" but you can tell they don't do more than they have to. There was a lot of random garbage under both of the beds. The tub drain was just... hanging out in the tub. Couldn't plug up the tub to give my daughters a bath. The free wi-fi was absolutely terrible. It was such a pain to connect to, then once connected, you could only get to a couple sites - nothing else loaded (this wasn't just on one device , it was on multiple). I can't say that I'd stay here again.

Lovely stay- checked in late w/Angel- kind, helpful and placed us in a quiet room. Each interaction w/any front desk staff went well- service consistent. Rooms were clean, comfortable beds, quiet ac, nice shower. Highly recommend and would return again.

I'm a Marriott bonvoy member and have been for several years. The facility is nice except for the peeling wallpaper in the bathroom. The staff is excellent. I spend a lot of time in hotels. This one cost $130 for 12 hours which is ridiculous. They won't even give me a free cup of decent coffee and expect that cheap $5 coffee machine in the room to be something good. I've had enough of a billion-dollar corporations ripping me off every time I travel and then asking me to give them five stars.

We were in town for my niece's commencement ceremony at SLC, for a two night stay. The hotel is nearby the college campus, via streets or parkway, estimated 10-12 minute drive. |Staff were courteous and service was terrific. |Room was clean and comfortable. |Target is nearby, which is always a plus. |Parking was easy and the hotel is not far from the LIRR, if you plan on taking the train into the city.

Positive: Easy to reach, parking is not an issue and the staff and cleanliness of the establishment are great. Every time i stay at this hotel, I can actually say a receive a good nights sleep. Negative: N/A