Courtyard San Mateo Foster City - Hotel in Foster City - 550 Shell Blvd, USA

I recently had the pleasure of staying at the Courtyard Marriott in San Mateo, for an 8-day business trip arranged by my company. Accompanying me was my 12-year-old daughter, who attends school online. Our experience at this hotel was nothing short of exceptional. From the moment we checked in, the staff displayed an outstanding level of attentiveness and care towards both of us. Their kindness and professionalism significantly enhanced our stay, making us feel welcomed and valued as guests. One of my primary concerns during the trip was the safety and security of my work laptops, which I had to leave in the room while I was out. I am happy to report that the security measures in place at the Courtyard Marriott San Mateo are exemplary. Not once did I worry about the safety of my belongings; everything was exactly as I left it, providing me with great peace of mind. Furthermore, the daily housekeeping services were remarkable. The cleanliness of our room was maintained to a high standard throughout our stay, contributing to a comfortable and hygienic environment. It's clear that the hotel takes great pride in its cleanliness and guest satisfaction. Overall, our stay at the Courtyard Marriott San Mateo was incredibly positive. The hotel's attention to detail, from guest service to room security and cleanliness, made our trip both enjoyable and stress-free. I highly recommend this hotel to anyone traveling to the San Mateo area, whether for business or leisure. Their commitment to excellence and guest satisfaction is truly commendable.

I got unwelcome by the night staff. I am not sure about her name. The other staff were really good especially Joe. After the renovation rooms are not good. The hotel has removed the pool which is a big negative. The bed is comfortable. But the bathroom was downgraded after renovation.

I have stayed here quite a bit and am a member of the rewards program (although not sure you get any rewards?). Always enjoyed the plush bedding, quiet location and cleanliness. Now my room was one of the remodeled ones and it was very clean and looks all new, if you like the sort of industrial look. A lot of the chain hotels are redecorating in a modern style--sort of stark. It almost looks like you are sleeping in your office and the mattress did not seem as good as the former ones. Marriott always had good mattresses in the past. The lighting was so harsh it was blinding. No art work was on the walls. Pool and spa are being removed from the property--too bad because that was a nice amenity. It has a bistro but doesn't seem to be open very much. No complimentary anything for breakfast like their sister hotel nearby. And the room charge was overpriced. So I can't really recommend this anymore unfortunately.

Had a great stay at the Courtyard, the neighbourhood is very beautiful and quiet which makes it nice and relaxing for when you leave the city. ||The hotel itself is undergoing construction work, they no longer have the pool but their courtyard is nice. Rooms were clean, spacious and had what you needed. ||The reception were all friendly and welcoming and would recommend staying providing you rent a car if you wanted to visit the city.

I stayed here for two nights in mid-November 2023. Overall, the hotel was wonderful and very nice. The location was also great for where I wanted to go. I would definitely want to stay here again if visiting Foster City another time. My two criticisms are both related to architectural design. The entrance/exit I used the most was in the southern corner. To get to the front desk you have to travel across the entire length of the hotel and then the width. To get to Foster City in the first place, I took the Bay Area Rapid Transit (BART) to the Hillside station and then the Foster City Community Shuttle (which is free but only runs on weekdays and not on weekends) to the Shell Blvd & Hillsdale Blvd stop. From there it's a short walk to the Courtyard by Marriott and the nearest entrance is the southern door (which was fortunately unlocked). I then had to travel across the entire length and width of the hotel with all my luggage. After checking in, it turns out that my room was on the second floor near to where I entered, so I had to travel the entire width and length of the hotel again, and then take the elevator up (other guests who checked in around the same time also had to make the lengthy trip to get to the elevator and to their rooms). On my final day, I decided to leave my luggage in my room initially and walk all the way to the front desk and check out (asking them to delay the checkout for 30 minutes). I then returned to my room and left from the southern exit (I think it would really help to have a key card drop off box at this exit). So basically the problem is that the lobby and front desk are inconveniently located and you may need to walk across most of the hotel back and forth. The second issue is an architectural design flaw of the room. I didn't watch much TV but the TV is positioned so that you can really only get a good view when watching from the couch. I spent a lot of time at the desk (right below the TV) and you can't get a good view. If you want to sit on the bed, you can tilt the TV slightly but it doesn't rotate very much so you don't get a very good angle from the bed. Which basically means you can only get a good view of the TV if you are on the couch (and not at the desk or on your bed).

Great location right outside the city and close to airport. Newly renovated rooms were very nice and clean. Bistro wasn’t the best, they have Starbucks menu but definitely not equipped to make a decent coffee. Across the street is the real Starbucks. I didn’t realize I choose a different check out date and was gone the entire day out of town the hotel. They tried to reach me via email about checking out, not the best communication idea because I was two hours away! The pool and hot tub we can only use because of the renovations which was disappointing.

I visit Foster City frequently and usually stay elsewhere, but this time I decided to try the Courtyard, mainly because it's a bit closer to the shops and the lake than I normally stay. After booking a non-refundable rate that was nearly twice as much as the hotel I usually book a few blocks away, I received an email that the hotel was under renovation and the hot tub and pool were closed. I imagine they would have refunded me if I asked at that point, but I was only staying for one day, so I decided it was alright. Under renovation is a bit generous to describe what is going on. About half of the hotel is out of commission, including most of the stairs. Although my room was right above the parking lot, the area below was closed and inaccessible, requiring a trek around three hallways to get to the elevator and then the room. The room itself was ok, but nothing special. The shower had trouble maintaining temperature and somehow both of my keycards stopped working, requiring a long trudge back and forth to the lobby for an unlock. None of these were major issues, but for the price, you can do far better. This place should be the cheapest hotel in the area while it's under construction, yet it's one of the most expensive.

The location was interesting. It was not easy to get into all the time. Most of the time, we had to do a u-turn to get into the driveway. Convenience wise, the location was great. There was a Starbucks and food within walking distance. Costco was across the street. ||The room was clean, comfortable and very spacious. The only strange thing about the room was the placement of the television relative to the bed. Most hotels have the television at the foot of the bed. The television was placed on the side of the bed. The layout of the furniture lent itself to the spacious feel of the room, though. I love hotels where the sink is outside the bathroom. You can get ready for bed or going out while someone is either taking a shower or using the toilet. The only issue I had was the toilet paper holder. Because it was loose, the toilet paper kept on falling when we tried to put any pressure on the roll. ||The staff was polite and helpful. We were given a parking permit, but there is no parking fee. There was plenty of parking. We were able to park close to our room, which is unusual. I would definitely stay here agin.